Customer Success Representative at Weploy.
About the role
Weploy is seeking a Customer Success Representative to manage relationships with our tradie users. This role involves guiding new users, re‐engaging inactive ones, and ensuring their ongoing success on our platform. You will work in a fast‐paced, phone‐based environment, with opportunities for uncapped commission.
Key facts
Location: Sydney CBD
Engagement: Full time
What you'll do
Onboard new tradies and guide them through their initial platform experience
Conduct nurture calls to support customer success
Re‐engage inactive tradies and help them maximize their return on investment
Engage in conversations to encourage continuous platform use
Educate tradies on best practices and offer personalized recommendations
Manage and track customer performance and campaign activities
Assist with service inquiries and account management tasks
Support the broader sales team as needed
Meet and exceed daily, weekly, and monthly KPI targets
Requirements




Prior experience in a high‐volume call center setting
Experience with onboarding customers and building relationships
Strong communication and relationship‐building abilities
Ability to thrive in a target‐driven environment and meet KPIs
Resilient, positive, and customer‐focused attitude
Strong organizational skills and attention to detail
A genuine desire to help customers succeed and achieve positive outcomes
Practical notes
Salary: $65,000 base + uncapped commission (OTE $93,000)
Monthly commission payments and daily incentive opportunities
Hybrid work flexibility available after initial training
Free breakfast and snacks provided in the office
Access to a High Achievers Club and regular team rewards
Clear career progression pathways into Account Management, Customer Success Management, Team Leadership, and Sales roles
Ongoing training and development for long‐term career growth
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📌 Customer Success Representative (Sydney)
🏢 Weploy
📍 Sydney