We are seeking a friendly, organised, and customer-focused
Service Receptionist / Warranty Clerk
to join our team at Artarmon Service Centre. You will play a key role in delivering exceptional customer service while supporting the day-to-day administration and operations of the workshop.
This is an excellent opportunity for someone who has strong organisational skills, enjoys a challenge and takes pride in providing outstanding customer experiences.
We are seeking a friendly, organised, and customer-focused
Service Receptionist / Warranty Clerk
to join our team at Artarmon Service Centre. You will play a key role in delivering exceptional customer service while supporting the day-to-day administration and operations of the workshop.
This is an excellent opportunity for someone who has robust organisational skills, enjoys a challenge and takes pride in providing outstanding customer experiences.
Key Responsibilities
Greet and welcome customers to the service centre in a professional and friendly manner.
Maintain the guest lounge and provide hospitality to customers as required.
Answer, screen and direct incoming calls and customer enquiries.
Monitor and track vehicle service and repair progress, providing updates to customers as needed.
Prepare and communicate repair quotations and assist with customer invoicing.




Process and manage manufacturer warranty claims accurately and within required timeframes.
Create and update customer bookings using relevant systems.
Manage day-to-day office administration, including ordering supplies, coordinating contractors and suppliers, and handling incoming and outgoing parcels.
Maintain accurate records and documentation.
Provide general administrative support to the service and workshop team.
About You
To be successful in this role, you will have:
Previous experience in a similar role
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple tasks and priorities.
High attention to detail and accuracy.
Experience processing warranty claims (automotive industry experience highly regarded).
Proficiency in Microsoft Office and general computer systems.
A positive, professional, and customer-focused attitude.
Experience using Pentana Era Power is an advantage, but not essential
What We Offer
Supportive and friendly team environment.
Ongoing training and development opportunities.
Opportunity to build a rewarding career within the automotive industry.
If you are a motivated administrator who enjoys delivering exceptional customer service and thrives in a busy environment, we'd love to hear from you.
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📌 Receptionist/Warranty Clerk (Sydney)
🏢 Ateco Group
📍 Sydney