Customer Service Advisor - Health Insurance
Job Title:
Client Engagement & Retention Specialist (Health Insurance)
Overview:
We are looking for a driven and experienced professional to join our team in a client-focused health insurance environment. This role plays a key part in maintaining strong relationships with existing clients, supporting enquiries, and delivering positive customer outcomes through proactive engagement.
Key Responsibilities:
Proactively contact existing clients to assist with outstanding and new health insurance enquiries
Manage a high volume of outbound calls (approximately 100 calls per day) while maintaining a high standard of service
Identify, manage, and escal...
Engage with clients who have cancelled their policies to understand their concerns and explore opportunities for policy review or re‐engagement
Encourage clients to provide feedback on their experience through online reviews
Accurately document all client interactions and outcomes
Work collaboratively with internal teams to ensure consistent and compliant customer experiences
Skills & Experience:
Proven experience in private health insurance (essential)
Strong background in customer service and sales




Experience in customer retention or win-back strategies is highly desirable
Excellent communication and interpersonal skills
Ability to build rapport quickly and manage sensitive conversations with professionalism
Comfortable working in a fast-paced, high-volume outbound call environment
Strong organisational skills and attention to detail
Self-motivated with the ability to work independently and remotely
Compliance Requirements:
Must be located in and have full working rights in Australia
Willingness to obtain (or currently hold) a satisfactory National Police Check
Working Arrangements:
Full time position preferred
Flexible hybrid or remote working options available
What We Offer:
Supportive and collaborative team environment
Opportunity to contribute directly to customer satisfaction and business performance
A role that combines relationship management, problem-solving, and sales capability
This position is ideal for someone who thrives on customer interaction, enjoys problem-solving, and is confident in turning challenging conversations into positive outcomes.
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📌 Customer Service Advisor - Health Insurance (Melbourne)
🏢 Comparify
📍 Melbourne