Customer Experience Officer (Zone-Based)
Customer Experience Officer (Zone-Based)
Full-Time | Growing National Service Organisation | Brisbane-Based
Are you a natural organiser, a confident communicator, and someone who loves keeping things moving?
Do you thrive in a fast-paced environment where every day is different — and where you own your zone end‐to‐end?
If you're ready to be the central hub between customers, technicians, and operations, this role will suit you perfectly.
About the Role
We're looking for a proactive
Customer Experience Officer
to manage the full lifecycle of service jobs across your allocated zone. You'll be the go‐to person for customers and technicians — ensuring jobs are booked correctly, parts are ready, schedules run smoothly, and communication is clear.
This is not a passive admin role. It's an active coordination and relationship role where you take ownership, solve problems, and keep the wheels turning.
What You'll Be Doing
Customer Service & Relationship Management
Answer customer enquiries and provide timely updates
Build solid relationships with repeat customers
Handle escalations with confidence and ownership
Ensure every customer receives a smooth, positive experience
Scheduling & Coordination
Plan and manage daily and weekly technician schedules
Optimise routes and minimise calendar gaps
Coordinate regional trips and travel itineraries
Prioritise urgent and SLA-driven jobs
Monitor job progress and adjust schedules as needed
Technician Support
Maintain daily communication with technicians




Confirm job details, expectations, and parts readiness
Reallocate jobs when issues arise
Build strong, trust-based relationships with field teams
Parts & Job Readiness
Check and confirm parts availability
Expedite service and sales orders
Issue pick slips and stock transfer requests
Reschedule proactively when parts are delayed
Quoting & Follow-Ups
Prepare maintenance and PPM quotes
Ensure accuracy and timely delivery
Follow up on outstanding quotes
Support SLA performance and reporting
What Success Looks Like
Your zone runs smoothly with minimal escalations
Technicians trust you and rely on your communication
Customers feel informed, supported, and valued
Jobs are completed efficiently with no surprises
You stay one step ahead — planning, aligning, and solving problems before they escape
About You
You'll thrive in this role if you are:
A confident communicator who prefers picking up the phone
Highly organised with strong attention to detail
Comfortable juggling multiple priorities
A natural relationship-builder
Calm under pressure and solutions-focused
Someone who takes ownership, not just tasks
Experience in scheduling, service coordination, logistics, or customer service is highly valued — but attitude and capability matter most.
Why You'll Love Working With Us
Supportive team environment
National company with strong growth
Real ownership of your zone
Opportunities to develop and expand your skills
A role where your impact is visible every day
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📌 Customer Experience Officer (Zone-Based) (Brisbane)
🏢 Levanta
📍 Brisbane