Casual Program Support Worker (Youth & Families)
Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 3
Employment Terms
6-month probationary period applies
Casual - Shifts determined by a monthly roster
Includes a mix of evening, weekend, sleep-over and day shifts
Why Work for Us?
We pride ourselves on genuinely living our values and providing a great workplace culture for our teams. Benefits include:
A flexible and family friendly work environment
A supportive and growth focused workplace culture underpinned by our Organisational Culture Agreement
Work within our Trauma Informed and Strengths Based Model of Practice
Our Employee Assistance Program available to support you and your family through a range of free professional services
Comprehensive induction and ongoing training
Who is Yes Unlimited?
Yes Unlimited is all about investing in people and building thriving communities. We are a not-for-profit, community-based organisation and have been delivering a range of services and supports in Albury and surrounding areas for more than 40 years. Yes Unlimited is 100% locally grown and governed. We pride ourselves on our organisational culture and a commitment to genuinely living our values:
Clients First
We are deeply on our client's side
We are eternally optimistic and don't give up
We actively support clients' autonomy
Doing it together
We build dynamic teams
Leaders in Practice
We are brutally honest with ourselves about what's working and what is not
We are creative, innovative and purposeful in our practice
We are always learning
The Program Support Worker:
The Program Support Worker works across Yes Unlimited sites as determined by the monthly roster that is tailored to the varying organisational needs at any given time.



This role will primarily be based at Broughton House Youth Refuge, with opportunities to work at other sites from time to time. This includes the provision of a range of client, operational, administrative and residential support to ensure the effective daily functioning of the relevant service and high quality responses to client need.
What you'll be doing:
Deliver Direct Care & Supervision:
Provide direct care, supervision, and daily support to residents as part of their placement and personal support plans.
Partner on Casework Tasks:
Undertake delegated casework goals and activities in close collaboration with Case Managers and the Centralised Intake, Assessment & Brief Intervention team.
Build Independent Living Skills:
Support residents in developing essential life skills- guiding them through meal preparation, health and hygiene practices, and maintaining shared house rosters.
Maintain Site Operations & Safety:
Keep the facility running smoothly by managing site supplies, addressing cleaning and maintenance needs, answering calls, conducting risk assessments and promptly reporting critical incidents.
Ensure High-Quality Administration:
Maintain precise, confidential, and up-to-date client records, team communication, incident reporting and contribute to regular service activity reports for the Program Manager.
Key Selection Criteria:
Qualifications & Experience
Have, or be working towards the completion of,



a formal qualification in Social Work, Social Welfare, or related discipline and / or prior experience in working within the community sectors
Prior experience in providing support services to the relevant target groups, including young people, women who have experienced domestic and family violence, or people experiencing homelessness will be a significant advantage
Personal Qualities
Passionate about our local community and working with people and their families.
Strong commitment to personal and career development
High level of self awareness and comfort with critical reflection
Flexible, adaptable and comfortable with a variety of client groups, work sites and role changes
Skills & Knowledge
A demonstrated understanding and working knowledge of Strengths Based and Trauma Informed principles and practice
An understanding of the issues relating to homelessness in our local context
Strong written and verbal communication skills
Highly developed interpersonal skills including the ability to establish rapport, engage with and motivate others
Demonstrated ability to work both independently and as part of a team toward established goals
Sound administration skills including confidence in the use of information and communications technology
Other requirements
Flexibility for weekends, evening and sleepover shifts
Have and maintain a current driver's licence, sound driving record and industry relevant Police and Working with Children clearance;
Have and maintain a current First Aid Certificate.
If you want to join our team in working towards a future without homelessness, then this position is for you.
APPLICATION CLOSE DATE - 9:00am Thursday 20th of August.
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📌 Casual Program Support Worker (Youth & Families) (Albury)
🏢 Yes Unlimited
📍 Albury