As our Customer Service Officer, you will be the first point of contact for our customers both in person and over the phone. Your role is focused on delivering exceptional service, managing bookings, and supporting customers throughout their hire experience.
Key Responsibilities
Assist customers with vehicle hire enquiries, bookings, extensions, and returns
Provide clear guidance to customers, including terms of hire, insurance options, and return conditions
Process rental agreements and ensure accurate data entry
Coordinate vehicle pickups and returns, working closely with our operations team
Handle general administration and phone enquiries
Ensure customers have a smooth and professional rental experience from start to finish
Maintain a high standard of customer care, communication, and follow-up
About You
We're looking for someone who is:




Friendly, confident, and customer-focused
Able to multitask and stay organised in a fast-paced environment
Great on the phone and comfortable with face-to-face customer interactions
Reliable, punctual, and able to work independently and as part of a team
Competent with computers and quick to learn new systems
Experienced in car rental, retail, admin, or customer service —
at least 1–2 years' experience required
Holds a valid driver's licence
What We Offer
Competitive hourly rate
A supportive and positive team workplace
Full training provided
Opportunity for growth within a rapidly expanding company

📌 Customer Service Officer (Western Australia)
🏢 VELOCITY HIRE CARS
📍 Western Australia