HC Plumbing is a well-established, locally owned business specialising in plumbing, wastewater and water filtration solutions
We're looking for more than an Office Administrator. We're looking for someone who enjoys taking ownership, thrives in a busy environment and genuinely cares about delivering an outstanding experience for every customer.
You don't need plumbing experience. We'll teach you that. What we can't teach is initiative, professionalism, a positive attitude and a genuine desire to make things better.
About the Role
As one of the first points of contact for our customers, you'll play an significant role in creating a professional and positive first impression of HC Plumbing.
Your day will include:
Answering incoming phone calls and assisting customers
Responding to emails and customer enquiries
Scheduling jobs and coordinating technicians
Preparing invoices and maintaining service registers
Entering and maintaining information within our Job Management System (Fergus)
Supporting our office team with general administration and assistance
Working closely with technicians, suppliers and customers to keep jobs running smoothly
While administration is the core of this role, we also value people who naturally look for better ways of doing things. As our business continues to grow, we're looking for someone who can help improve systems and processes to increase efficiency and capacity.
About You
You'll be someone who:




Takes ownership without waiting to be asked
Remains calm and organised when priorities change
Learns quickly and enjoys figuring things out
Is confident communicating with customers over the phone and by email
Has excellent attention to detail
Enjoys improving systems and finding more efficient ways to work
Is comfortable learning new software and technology
Gives every customer confidence they're in good hands
You don't need to know to know everything on day one, but you'll be someone who asks the right questions, learns quickly and ensures every customer feels looked after.
Essential Requirements
Previous administration experience
Excellent verbal and written communication skills
Professional and confident phone manner
Strong organisational and time management skills
High level of computer literacy
Ability to work independently and manage competing priorities
Why Join HC Plumbing?
Stable, long-term employment with a growing local business
Supportive and down-to-earth team culture
Flexible working arrangements within operational requirements
A varied role where no two days are the same
The opportunity to contribute ideas and improve how we work
Ongoing training and support
This is a permanent position with agreed weekly hours of between 30 and 40 hours, worked Monday to Friday. The exact hours will be tailored to suit the successful applicant and business requirements.
#J-*****-Ljbffr

📌 Office Administrator (Toowoomba)
🏢 HC Plumbing
📍 Toowoomba