Drive Your Career Forward with Essendon Mazda
At Mazda, we believe driving should do more than get you from A to B. It should make you
Feel Alive®
.
As one of Australia's most respected automotive brands, Mazda is renowned for its exceptional craftsmanship, innovative design, and customer-first philosophy. At
Essendon Mazda
, we're proud to deliver an award-winning ownership experience that keeps our customers coming back year after year.
We are seeking a
professional, customer-focused Service Receptionist
who thrives on creating exceptional experiences and takes pride in being the welcoming face of our busy service department.
If you're passionate about people, enjoy working in a fast-paced setting, and want to build your career with a market-leading brand, we'd love to hear from you.
Why Join Essendon Mazda?
At Essendon Mazda, you're not just joining a dealership. You're joining a team committed to excellence.
Competitive salary package
Career progression within a leading automotive group
Ongoing training and professional development
Supportive and collaborative team culture
Employee Assistance Program (EAP), including confidential counselling services
Work with one of Australia's most trusted and awarded automotive brands
Be part of a business that genuinely values its people and customers
About the Role
As the first point of contact for our service guests, you'll play a pivotal role in delivering the outstanding customer experience that Mazda is known for.
Your ability to build rapport, communicate confidently, and maintain exceptional attention to detail will help ensure every customer interaction reflects the Essendon Mazda standard.
Key Responsibilities




Welcome customers into the service department with warmth and professionalism
Manage incoming phone enquiries and service bookings
Accurately record customer and vehicle information
Coordinate with Service Advisors and Technicians to ensure seamless workflow
Communicate service progress, timelines, and updates to customers
Maintain a professional, organised, and welcoming reception environment
Deliver an exceptional customer experience at every touchpoint
About You
We're looking for someone who takes pride in delivering service that exceeds expectations.
You will ideally possess:
Outstanding customer service and interpersonal skills
Strong verbal and written communication abilities
Exceptional attention to detail and organisational skills
Previous reception, administration, or customer service experience
Confidence using Microsoft Office and dealership or booking systems
A professional, positive, and solutions-focused attitude
The ability to remain calm and composed in a busy environment
A genuine passion for people and delivering memorable customer experiences
Join a Brand That Inspires Loyalty
Mazda's success is built on a relentless commitment to craftsmanship, innovation, and putting customers at the centre of everything we do. At Essendon Mazda, you'll be joining a team that shares those values and strives to deliver excellence every day.
Whether you're an experienced receptionist, service administrator, or customer service professional looking to take the next step in your career, this is an opportunity to represent a brand that continues to set the benchmark in the automotive industry.
Your next career move starts here.
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📌 Service Receptionist (Melbourne)
🏢 Autoleague
📍 Melbourne