Integrity and Multi Service Pty Ltd - Melbourne VIC
Lead with Purpose | Join a Trusted NDIS Provider | Full-Time Opportunity
Integrity & Multi Service is a registered NDIS provider committed to delivering person-centred, high-quality support across Melbourne and Adelaide. We are seeking an experienced and passionate Service Manager to lead our Supported Independent Living (SIL), Complex Care, and Community Access programs.
About the Role
As the Service Manager, you will oversee the daily operations of our SIL and community-based services, ensuring excellence in service delivery, compliance with NDIS Practice Standards, and positive outcomes for participants. You will mentor and support a dedicated team of support workers, coordinate with families and stakeholders, and ensure smooth operational performance across all programs.
Key Responsibilities
Lead and manage SIL and community support services across multiple locations
Supervise, mentor, and support staff including recruitment, onboarding, and performance management
Ensure compliance with NDIS Practice Standards, policies, and reporting requirements
Work collaboratively with participants and families to develop and review person-centred support plans
Oversee service budgets, rosters, and quality improvement initiatives




Build and maintain strong relationships with stakeholders, support coordinators, and allied professionals
Participate in the on-call roster, providing after-hours phone support as required
What We're Looking For
Proven experience in a leadership or management role within the disability or community services sector
In-depth understanding of the NDIS, particularly SIL and complex support environments
Strong organisational, communication, and problem-solving skills
A team-oriented and supportive leadership style with a focus on empowering teams
Relevant qualifications in Disability, Community Services, or Leadership and Management
Mandatory Requirements
Current Driver's Licence
NDIS Worker Screening Check & Police Check
Working With Children Check (WWCC)
Current First Aid & CPR certification
Why Join Integrity & Multi Service?
At Integrity & Multi Service, we believe in doing what's right - for our participants, our staff, and our community. You'll join a values-driven team that prioritises collaboration, respect, and continuous improvement. We provide strong management support, professional development opportunities, and a workplace culture that recognises and celebrates your impact.
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📌 Ndis Service Manager (Melbourne)
🏢 Integrity and Multi Service
📍 Melbourne