Song for the Mute is seeking an experienced and highly motivated Retail Manager to lead the day-to-day operations of our retail environment while delivering an elevated and highly personalised customer experience reflective of the brand.
The ideal candidate will possess a robust understanding of luxury fashion retail, client engagement, team leadership and operational management, while embodying the values and creative vision of Song for the Mute.
Key Responsibilities
Lead and manage all daily retail operations across the store environment
Deliver exceptional client service and cultivate long-term relationships with local and international clientele
Drive sales performance and achieve retail targets through strategic client development and team leadership
Train, mentor and manage retail staff to maintain a consistently high standard of presentation, product knowledge and customer experience
Oversee rostering, staffing and day-to-day team management
Maintain visual merchandising standards in alignment with the brand's creative direction
Monitor inventory levels, stock movement and replenishment requirements
Liaise with head office teams across merchandising, operations and e-commerce to ensure alignment across the business




Manage store reporting, sales analysis and operational administration
Support retail activations, launches, events and VIP appointments
Skill & Experience
Requirements
Minimum 3+ years experience in luxury fashion retail management
Strong understanding of clientelling and luxury customer service standards
Understanding of social media channels, particularly channels like WeChat and Redbook.
Proven ability to lead and motivate teams in a fast-paced retail environment
Excellent communication and organisational skills
Strong commercial awareness with an understanding of sales performance and KPI management
Passion for design, craftsmanship and contemporary fashion culture
Flexible availability including weekends and event periods
Preferred
Existing network within luxury fashion or creative industries
Experience with Shopify & Zedonk.
Experience working with international clientele
Understanding of inventory systems and retail reporting platforms
This role presents an opportunity to join an internationally recognised Australian fashion brand at an exciting stage of global growth.
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📌 Store Manager (Melbourne)
🏢 Song for the Mute
📍 Melbourne