This is a key office-based position supporting the Management team with the day-to-day operations of our commercial HVAC service business. The role focuses on coordination, leadership, and operational oversight to ensure efficient service delivery and excellent customer outcomes.
This is an opportunity for someone who wants more than just a job - someone who wants to lead people, improve systems, create strong culture, and make a real impact.
We're looking for someone who leads with energy, professionalism, and accountability and can confidently manage both people and operations.
Key Responsibilities:
Leading and managing the operations team and subcontractors.
Schedule, dispatch and coordinate HVAC technicians across multiple client sites throughout Victoria.
Liaise directly with clients to understand service requirements and coordinate site visits
Monitor, track and manage the progress of service jobs to ensure timely and efficient completion
Provide regular and skilled updates to clients regarding job status, delays, or changes
Maintain accurate records of service activities, assets, contracts, and maintenance schedules
Order parts, assist with troubleshooting, and escal...
Identify opportunities to optimise service delivery, workflows, and client satisfaction
Assist with basic quoting and support management with complex quote preparation
Helping shape the future growth and direction of the business
About You / What We're Looking For
Strong HVAC experience in commercial air-conditioning and refrigeration




Excellent organisational and time-management skills, able to multitask and prioritise
Confident communicator, able to liaise with clients and technicians
Commercially minded, able to manage team workflow and service contracts
Technical HVAC knowledge and quoting experience
Team player who thrives in a positive, easy-going office environment
Solid technical understanding of HVAC systems, with the ability to troubleshoot basic issues and make informed service decisions
A strong desire to build better systems, improve efficiencies, and streamline processes
Confidence using technology, job management systems, apps, and cloud-based platforms. Experience with SimPRO a plus.
Experience in Building management systems (BMS) and HVAC control systems would be a plus.
What We Offer
Competitive salary based on experience and capability
Company dual-cab work Ute provided
Full-time, stable employment
Supportive, friendly, and professional workplace
Real opportunity to grow, influence, and be recognised
Preferred Experience & Qualifications
Minimum 2+ years' experience in a leadership, operations, or management role within a trade or service-based business
Experience managing both field staff and project/job workflow
Current Refrigeration, Electrical or Plumbing trade licence in Victoria
Strong understanding of WHS requirements, compliance, and best practices
Experience using job management software and operational systems
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📌 Service Manager (Bendigo)
🏢 W3global
📍 Bendigo