Platinum All Care is a leading provider of disability support services, committed to delivering exceptional care and empowering individuals to achieve their goals and live independently. We work within the National Disability Insurance Scheme (NDIS) framework to support participants in managing their plans effectively and accessing the services they need. Our team is dedicated to providing compassionate, person-centred support that makes a genuine difference in the lives of our clients.
About the role
We are seeking an experienced and detail-oriented
NDIS Plan Manager
to join our team at our Caroline Springs, VIC location on a full-time basis. This is a strategic role within our organisation, where you will play a crucial part in helping NDIS participants navigate their plans, manage their budgets, and access the support and services they require. You will be responsible for maintaining comprehensive records, managing documentation, and ensuring compliance with NDIS requirements and best practices in plan management. This role is essential to our mission of providing coordinated, high-quality disability support services.
Key responsibilities
Manage comprehensive NDIS participant plans, including budget tracking, service coordination, and plan reviews
Maintain accurate and up-to-date records and documentation for all NDIS participants in accordance with regulatory requirements
Liaise with participants, their families, support networks and service providers to facilitate effective plan implementation
Process invoices,



manage payments and reconcile participant accounts to ensure budgets remain on track
Prepare detailed reports and plan management documentation for NDIS participants and the National Disability Insurance Agency (NDIA)
Conduct regular plan reviews and adjust service delivery plans in response to participant needs and goals
Implement and maintain secure filing systems and document control procedures to protect participant information
Provide administrative support and guidance to participants in understanding their NDIS entitlements and plan options
Ensure all documentation complies with NDIS legislation, privacy laws and organisational policies
Identify and escalation issues or participant concerns to senior management when required
What we're looking for
Proven experience working in NDIS plan management, disability services or a related administrative role within the disability sector
In-depth knowledge of NDIS legislation, participant plan structures, funding mechanisms and compliance requirements
Robust proficiency in records management and document control, with excellent organizational and filing systems
Advanced proficiency in using Brevity Software Exceptional attention to detail and accuracy,



particularly when managing financial records and participant budgets
Excellent written and verbal communication skills, with the ability to explain complex NDIS concepts clearly to participants and families
Demonstrated ability to work independently and manage multiple participant caseloads efficiently
Strong customer service orientation and empathy towards people with disability and their support networks
Current Working With Children Check (WWCC) or willingness to obtain one
Certificate III or IV in Disability Support, or equivalent relevant qualification, is highly desirable
Knowledge of privacy legislation and data protection best practices in a healthcare or disability services context
What we offer
Platinum All Care is committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration, ongoing training and development opportunities to enhance your skills within the NDIS sector. We foster an inclusive workplace culture where your contributions are valued and your career growth is supported. We provide access to employee assistance programmes and health and wellbeing initiatives to support your personal and professional resilience. Flexible working arrangements may be available depending on operational requirements. We encourage applications from candidates with diverse backgrounds and experiences, and we welcome discussions about any adjustments or support you may require during the recruitment process.
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📌 Ndis Plan Manager (Melbourne)
🏢 Platinum All Care
📍 Melbourne