We're looking for an experienced Desktop Support Manager to work on site full time leading a team of Desktop Support and Field Services Engineers supporting a large multi-site organisation across Victoria, South Australia and Tasmania.
This is a hands-on leadership role where you'll coach and develop your team, build strong stakeholder relationships and ensure exceptional IT support is delivered across multiple locations.
About the role
You'll lead a team responsible for desktop, onsite and field support services across a geographically dispersed environment. You'll oversee daily operations, manage escalations, support service improvement initiatives and ensure end users receive responsive, customer-focused IT support.
Lead, mentor and develop a team of Desktop / Field Services Engineers.
Manage day-to-day desktop, onsite and site support across multiple sites.
Ensure incidents, requests and escalations are managed effectively and resolved within agreed service levels.
Drive continual improvement across site support processes and customer service.
Build strong relationships.
Manage hardware lifecycle, asset management and vendor relationships.
Support incident, problem and change management activities.
Monitor service performance, KPIs and team productivity.
Coordinate technology rollouts, office moves, equipment deployments and site support activities.
Foster a collaborative, customer-focused culture within the team.




About you
You'll have built your and will now be leading a technical support team in a multi-site environment.
Experience leading a Desktop Support, End User Support or Field Services team.
Strong people leadership with a genuine passion for coaching and developing others.
Experience supporting multiple locations and geographically dispersed users.
Excellent stakeholder engagement and customer service skills.
Solid knowledge of Microsoft desktop technologies, end-user computing and workplace technologies.
Experience managing incidents, escalations and service delivery within an ITIL environment.
Exposure to hardware lifecycle management, asset management and vendor coordination.
A practical, hands-on leadership style with the ability to support your team through complex technical issues when required.
Excellent communication and relationship-building skills.
What's on offer
Permanent leadership opportunity with a well-established organisation.
Lead an experienced team supporting a diverse multi-site environment.
Varied role combining people leadership, operational management and stakeholder engagement.
Supportive leadership team with opportunities to drive continuous improvement.
Melbourne-based full time in office position with regular travel to South Australia and Tasmania.
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📌 Desktop Support Manager (Melbourne)
🏢 Mansell Taylor Consulting
📍 Melbourne