Aftermarket Sales and Service Coordinator
Build relationships. Solve problems. Keep industry moving.
About Us
Since ****, Eriez has been a global leader in separation technologies, helping industries recover valuable resources, improve product purity and increase operational efficiency. For more than 60 years, Eriez Australia has proudly partnered with customers across mining, minerals processing, food, recycling, packaging and manufacturing, delivering innovative solutions backed by world-class engineering, technical expertise and customer service.
With operations spanning six continents, we combine the strength of a global organisation with the agility and culture of a local business, giving our employees the opportunity to make a genuine impact while building rewarding long-term careers.
What you will be doing
Are you someone who enjoys building relationships? You will become the trusted link between our customers, service engineers, sales team and operations, ensuring customers receive the right solution, the right parts and the right support, every time.
As an Aftermarket Sales and Service Coordinator you will take ownership and anticipate customers needs from spare parts and service quotations through to warranty support, field service scheduling, order management and customer communication.
You will be solving problems, coordinating priorities and helping some of Australia's largest industrial businesses keep their operations running.
You will take ownership of the customer journey from enquiry through to delivery by:
Being the trusted first point of contact for customers, providing outstanding support across spare parts, repairs, service, warranty and technical enquiries
Coordinate the end-to-end aftermarket sales process,



from preparing quotations and processing orders through to service delivery and customer follow-up
Partner with Sales, Service and Operations teams to ensure customer needs are met on time, every time, while building long-term customer relationships
Drive operational excellence by maintaining accurate customer records, managing ERP systems, and continuously improving processes and customer experience
Contribute to business growth by identifying aftermarket opportunities, supporting contract renewals, and helping deliver exceptional service that keeps customers coming back
Requirements
You are someone who enjoys making things happen. You thrive in fast-paced environments where organisation, communication and commercial thinking all come together.
You will probably have experience in:
Industrial aftermarket sales and customer support
Service coordination and spare parts sales with maintenance coordination
Technical customer service and internal sales support
Equipment servicing within manufacturing, mining, industrial equipment, engineering or technical products
Mechanical or engineering support
What You Will Bring
Experience supporting industrial or technical customers
Excellent organisational and time management skills
Confidence preparing quotations and managing customer orders
Mechanical aptitude and curiosity
Ability to build strong customer relationships
ERP experience (SAGE highly regarded)
A proactive attitude and genuine ownership mentality
At Eriez, you will join a global leader known for innovation, reliability, and world-class engineering. We offer:
A supportive, collaborative team culture
Opportunities for career development
Exposure to leading technologies and key industry partners
A role with variety, challenge, and meaningful impact
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📌 Aftermarket Sales And Service Coordinator (Melbourne)
🏢 Eriez Magnetics
📍 Melbourne