Utilize your excellent organisational, leadership, and communication skills in this pivotal role as a a Senior/Head Receptionist within our dental practice! You will play an integral role in supporting the day-to-day operations of the practice, leading the dental team, coordinating patient care, and assisting with the key performance areas that contribute to the ongoing success of the practice.
At Toorak Village Dental Care, we can help you tick all of these boxes and more:
Are you searching for an opportunity to grow your career within the dental industry?
Do you enjoy making a difference to the health and lives of people?
Do you want to work with an amazing and experienced team where you can make a real impact?
The ideal candidate will have:
Minimum 7+ years' experience working in the dental industry, with a robust understanding of dental practice operations.
Previous experience working as a Clinical Coordinator, Team Leader, or in a Senior dental Reception role highly preferred.
Experience leading, managing, mentoring, and supporting members of a team.
Strong knowledge of dental practice workflows, patient management, and administrative processes.
Certificate III in Dental Assisting is preferred.
Exceptional leadership, communication, and organisational skills.
A flexible and positive attitude with the ability to adapt to practice operations and team requirements.
An energetic and proactive approach with a passion for the dental industry and delivering exceptional patient care.
Tasks and responsibilities will include but are not limited to:
Lead, support,



and coordinate the dental assisting and reception teams to ensure smooth daily operations.
Provide guidance, training, and ongoing support to team members.
Assist with team rostering, workflow management, and maintaining a positive and collaborative workplace culture.
Monitor team performance, identify areas for improvement, and implement effective processes.
Patient Care & Reception Responsibilities
Deliver exceptional customer service and create a welcoming experience for all patients
Manage patient bookings, appointments, recalls, cancellations, and follow-up communications.
Coordinate patient treatment journeys, including assisting with treatment plan follow-ups and outstanding appointments.
Manage incoming calls, emails, and patient enquiries in a professional and timely manner.
Process patient payments, private health insurance claims, and Medicare-related transactions.
Assist with patient registrations, updating patient records, and maintaining accurate practice documentation.
Support the management of patient flow and daily appointment schedules.
Clinical Support & Practice Operations
Maintain high standards of infection control, compliance, and clinical protocols.
Support stock management, equipment organisation, and general practice administration.
Demonstrate exceptional attention to detail, time management, and process improvement focus.
Work collaboratively with dentists and the wider team to ensure outstanding patient care and practice performance.
Permanent full-time position, 9-day fortnight with every second Thursday as RDO
An amazing team and supportive work culture to be a part of!
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📌 Senior/Head Receptionist (Melbourne)
🏢 @
📍 Melbourne