We're looking for a highly organised IT Administrator Assistant to join our team at our Frankston Head Office.
You'll play a key role in keeping our national network running smoothly, supporting the systems and technology that allow agents and offices across Australia to operate efficiently. This role is ideal for someone who enjoys problem-solving, working with technology, and keeping things running seamlessly behind the scenes.
A short team video will be included so you can get a feel for our culture, our people, and what we do!
What You'll Do
Communicate with our network to support onboarding and offboarding of team members
Set up and deactivate email accounts, user profiles, and digital access
Create and update email signature HTML files
Create system user logins for new team members
Set up computers, laptops, and equipment for new employees
Provide general IT support to our national team, including basic troubleshooting and technical assistance
Assign and track support tickets, escalating where required
Assist with general support ticket enquiries
Maintain contact lists, QR codes, redirects, and internal records
Support the projects team with onboarding tasks for offices
What We're Looking For




Strong organisational skills and attention to detail
Confidence working across multiple digital platforms
Ability to prioritise workload and manage competing tasks
Familiarity with FreshDesk or similar ticketing systems (advantageous but not essential)
Basic IT troubleshooting skills and a willingness to learn
Excellent communication skills and a proactive mindset
A genuine interest in technology and helping others
About Agents'Agency
At Agents'Agency, we genuinely enjoy what we do and the people we do it with. Our Frankston Head Office offers a modern, collaborative work environment with a supportive team that puts people and family first.
We believe in recognising effort and celebrating wins, whether that's day-to-day support, our monthly MVP awards, or our end-of-year gala awards and celebrations. You'll be part of a growing national team with a collaborative culture, transparent pathways to grow, and a team that values professionalism while enjoying the journey.
Ready to build your IT career with a dynamic, game-changing company? We'd love to meet you.
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