Operations & Customer Service Administrator
If you're someone who thrives in a busy, varied role where no two days look the same this could be the opportunity you've been waiting for.
We are partnering with a globally recognised wellness brand with over 30 years of success in personal health and lifestyle products. With a strong reputation for innovation and quality, this organisation is passionate about creating products that help people relax, recharge and feel their best.
They're now looking for an organised, proactive
Operations & Customer Service Administrator
to join their team and play a key role in keeping things running smoothly behind the scenes.
The Benefits
12-month Full Time Contract - with a view to permanency
$70,000 – $75,000 + Super
Monday to Friday, standard business hours
Rowville
office with onsite parking
Hybrid working post training (minimum 3 days onsite for collaboration)
Genuine variety across operations, customer service & admin
Supportive leadership and hands-on training
Growth opportunities with exposure to finance and operations
About the Role




This is a true all-rounder role where you'll be the glue between operations, customer service and sales support.
Processing orders and managing stock inventory
Managing customer enquiries and building stakeholder relationship
Admin support and coordination for the sales team
End-to-end processing and reporting of retail claims
Office administration, coordinating office services and supplies
Assisting with accounts payable and receivable tasks
Identifying process improvements and supporting system efficiencies
About You
You are organised, adaptable and genuinely enjoy being the go-to person who keeps things on track
Previous experience in a high-volume administrative role
Strong communication skills and customer service experience in a fast-paced environment
Excellent attention to detail and time management skills
Confidence working across multiple systems (ERP experience highly regarded)
A proactive mindset and ability to identify process improvements
A positive, team-oriented attitude with the ability to work autonomously
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📌 Operations & Customer Service Administrator (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne