Customer Service & Allocations Team Leader
At Boral, our Allocations team plays a critical role in keeping our business moving. Working in a fast-paced operational setting, this team is responsible for making real-time decisions that directly impact customer service, operational efficiency, and business performance.
We are seeking an experienced and people-focused
Allocations Team Leader
to lead a high-performing team responsible for coordinating and optimising daily operations. This is a hands-on leadership role where no two days are the same. You'll thrive on managing competing priorities, solving complex problems, and leading a team through a constantly changing environment.
You'll be a strong people leader who thrives in a fast-paced environment and can make confident decisions under pressure backed with operational experience.
Your day will involve
Leading, coaching and developing a team of Allocators to deliver exceptional operational and customer outcomes.
Managing daily operational activity and responding to changing customer, fleet and operational requirements in real time.
Driving team performance through clear expectations, accountability and continuous coaching.
Making timely and informed decisions where service, cost and customer outcomes are impacted.
Building strong working relationships with key stakeholders across operations, sales, customer service and site leadership teams.
Identifying and implementing opportunities to improve processes, efficiency and service delivery.
Creating a positive, high-performance culture that values teamwork, ownership and continuous improvement.




Monitoring operational performance and ensuring KPIs are achieved while maintaining a strong focus on safety and customer experience.
What are we looking for?
Demonstrated experience leading teams within a fast-paced operational environment.
Strong people leadership capability with a genuine passion for coaching, developing and motivating others.
Proven ability to manage competing priorities and make decisions in time-critical situations.
Experience working in industries where operational disruptions have significant customer, service or commercial impacts.
Exceptional stakeholder management and relationship-building skills.
Strong communication, negotiation and influencing capability.
A resilient and adaptable leadership style with the ability to remain calm under pressure.
Experience within fleet-based operations, contact centres, aviation, FMCG, manufacturing, banking, utilities or similar environments will be highly regarded.
Lead a critical function that directly impacts customer outcomes and operational success.
Join a collaborative and supportive leadership team.
Work in a dynamic environment where your decisions truly make a difference.
Opportunity to develop and grow your leadership career within a national organisation.




Competitive salary package and employee benefits.
Success in this role looks like
A highly engaged and high-performing team that consistently delivers results.
Strong operational performance and service outcomes.
Effective decision-making in a fast-paced environment.
Trusted relationships with internal stakeholders.
Continuous improvement initiatives that enhance customer experience and operational efficiency.
About Boral Concrete
At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn't pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours:
Safety
,
Teamwork, Ambition
,
Accountability
and
Respect
.
We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
#J-*****-Ljbffr

📌 Customer Service & Allocations Team Leader (Melbourne)
🏢 Boral
📍 Melbourne