Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With robust brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business' clear vision for success.
Key Responsibilities
1. Field Operational Support
Support the third-party field team to ensure efficient and effective execution- delivering the "Perfect store".
Setting expectations (in collaboration with Sales Team) and ensuring strong compliance via audits / accountability to the execution of agreed plans.
Complete internal post activity reviews (photos, compliance %, ROI and key learnings – working with the category team).
Educate internal stakeholders on the KPIs and ROI achieved for each field event, with test & learns tracked across each customer and channel.
2. Field Sales Support
Complete store visits as part of call cycle to win in Independents stores via improved distribution, promotional off locations and NPD ranging.
Complete occasional store visits in Corporate Grocery aligned to key activations to ensure compliance and best in class execution.
Utilise time in field learnings to feed into briefing documents for third party provider.
Report back to business on any current news in NPD, activations and pricing mechanics in the market.
3. Team Coordination
Assist in leading and managing the relationship with the third-party field providers Client Services Support person.
Support in building out Quarterly Business Reviews under the supervision and support of the Business Manager- Distributors, P&C; & Field Operations.




Participate in regular internal team meetings to communicate objectives, activity updates, and address challenges as they arise.
Collaborate with the category, sales and marketing teams to build strong sales tool kits to support field operations (example one pager sell ins).
4. Resource Assistance
Help allocate and manage resources such as Merchandiser minutes, Rep priorities, pre-sells, Sales and distribution targets for core and NPD.
Ensure proper maintenance and utilization of operational resources and technology.
5. Compliance and Safety
Ensure all field activities comply with company policies, industry regulations, and safety standards.
6. Reporting and Documentation
Prepare and submit regular reports on field operations, performance metrics, and incident reports under supervision (Compliance, learnings and actions).
Maintain accurate records of field activities, resource utilization, and team performance (maintained on Sales SharePoint Page).
Populate investment tracker detailing field cost spend each month.
Skills, Knowledge and Expertise
Prior Field / Sales experience – Ideally as a Sales Rep in Independents Channel for minimum 1-2 years.
Ideally tertiary qualified: Bachelor of business / commerce
Strong communication skills
Strong selling skills
Problem solving/ critical thinking ability
Detail-oriented (accurate and self-organised)
Motivated and passionate (energised by making improvements)
Ability to collaborate effectively across teams and third parties
Additional 1% Superannuation
Free Twinings Co products
Access to LinkedIn Learning
Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
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📌 Field Operations And Sales Executive (Melbourne)
🏢 Twinings
📍 Melbourne