Service Desk Analyst at NTT
Service Desk Analyst at NTT About the role Join NTT as a Service Desk Analyst and be part of a team that is dedicated to delivering exceptional service. In this position, you will serve as the primary contact for clients and vendors, addressing their inquiries and resolving issues efficiently. Your expertise will contribute to enhancing client satisfaction and operational effectiveness.
Key facts
Location: Sydney, Sydney Region
Engagement: Full-time
Team: Managed Services
What you'll do
Act as the main point of contact for client and vendor support, managing inquiries and troubleshooting issues.
Provide guidance and assistance to team members, ensuring the delivery of high-quality service.
Requirements
Minimum of 3 years of experience in a service desk or technical support role.
Proficient in ITIL practices and principles.




Strong understanding of Microsoft Windows operating systems and Office Suite.
Excellent communication skills, both written and verbal.
Ability to work effectively in a team-oriented environment.
Nice to have
Familiarity with remote support tools and ticketing systems.
Experience in a multicultural workplace.
Skills & tools
Knowledge of network protocols and troubleshooting techniques.
Proficiency in using service desk software and tools.
Practical notes
Candidates must be eligible to work in Australia.
Advantages include competitive salary, professional development opportunities, and a supportive work environment.
Applications will be accepted until [insert application deadline].
#J-*****-Ljbffr

📌 Service Desk Analyst (Sydney)
🏢 Ntt
📍 Sydney