General Manager – The Heights, Aged Care
We are seeking an accomplished and inspiring
General Manager
to lead
The Heights
, our Aged Care residence in Donvale.
Location:
Donvale - TLC The Heights Residential Aged Care
Employment Type:
Full-Time
Sector:
Residential Aged Care -
84 bed
We are redefining aged care through innovation, compassion, and an unwavering commitment to resident wellbeing. As one of Australia's leading integrated healthcare providers, we deliver exceptional care experiences that enrich the lives of older Australians and support the communities we serve.
Nestled in the leafy eastern Melbourne suburb of Donvale, ouraged care residence-
'The Heights'
- is astylish and refinedresidential agedcare home. Conveniently situated near shops and public transport,
This
84- bed home
offers a comprehensive array of senior care services, catering to the diverse needs of older people seeking quality nursing home and aged care options. The Heights a unique place to live, including a community medical centre, allied health services including a gym, physiotherapy, dietetics and podiatry, a resident's sports bar and café, and virtual reality cinema.
About the Role
As the
General Manager,
you will be responsible for the overall performance, leadership, and strategic direction of The Heights.
This is a highly visible leadership position that requires a balance of operational excellence, clinical governance, commercial acumen, and people leadership. You will champion resident-centred care while driving quality outcomes, employee engagement, regulatory compliance, and financial performance.
The successful candidate will be a confident and authentic leader who inspires teams, builds strong stakeholder relationships, and fosters a culture of accountability, collaboration, and continuous improvement.
Key Responsibilities




Provide strategic and operational leadership across all aspects of the residence
Drive exceptional resident outcomes through the delivery of TLC's Model of Care
Lead and support multidisciplinary teams to build a high-performing and engaged workforce
Ensure compliance with the Aged Care Quality Standards and all regulatory requirements
Oversee clinical governance, risk management, and continuous improvement initiatives
Manage occupancy, admissions, customer experience, and community engagement activities
Optimise financial performance, workforce planning, and operational efficiency
Develop solid relationships with residents, families, employees, health professionals, and external stakeholders
Champion workplace health, safety, and wellbeing across the home
Foster a positive culture that reflects TLC's values and commitment to excellence
About You
You are an experienced aged care leader with a proven track record of leading complex operations and driving outstanding service delivery.
You will bring:
Demonstrated experience in a General Manager, Facility Manager, Site Manager, or Senior Clinical leadership role within residential aged care
Strong understanding of aged care legislation, accreditation requirements, and clinical governance frameworks
Experience managing AN-ACC funding, occupancy, budgets, and workforce performance
Exceptional leadership, coaching, and stakeholder engagement skills
A strong commitment to resident-centred care and service excellence




Outstanding communication, relationship-building, and problem-solving capabilities
Current AHPRA registration as a Registered Nurse
Compliance Requirements
Bachelor of Nursing qualification
AHPRA registration
Proof of eligibility to work in Australia
What We Offer
A leadership role in a state-of-the-art facility
Opportunities for professional development and career progression
A collaborative and compassionate workplace culture
The chance to make a meaningful impact in aged care
Exclusive access to TLC Employee Shopping Portal, offering wholesale discounts on everyday items.
Comprehensive employee wellbeing initiativesand Employee Assistance Program.
Enrolment in our ongoing leadership development program.
Discounted health insurance, free gym membership, and novated leasing opportunities.
Novated Leasing
Lead the Future of Aged Care
This is more than a General Manager role. It is an opportunity to lead a highly regarded aged care community, inspire a dedicated team, and make a lasting impact on the lives of older Australians.
We invite you to join TLC Healthcare and lead The Heights into its next chapter of success.
At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.
Our culture is based on a supportive team environment where people thrive and achieve their best professionally.
TLC Healthcare encourage all people of different backgrounds to apply.
As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.
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📌 General Manager (Melbourne)
🏢 Tlc Aged Care
📍 Melbourne