Customer Assistance Coordinator
Permanent Full-Time Opportunities (2 Positions Available)
Kilsyth, VIC
$67,000 - $70,000 + Super + 8% Variable Bonus + Salary Continuance Insurance
About the Opportunity
An exciting opportunity is available for two Customer Assistance Coordinators to join a global manufacturing and distribution business that supplies industry-leading products across the automotive, heavy-duty diesel, filtration and industrial sectors.
Working within a team-oriented Customer Assistance team, you will be the frontline connection between customers and the business, ensuring orders, enquiries and customer requests are managed efficiently and professionally. This is a fast-paced role that offers excellent long-term career development opportunities, with several team members having progressed internally into other areas of the business.
About the Role
As a Customer Assistance Coordinator, you will manage customer accounts across the full order lifecycle while providing outstanding service to distributors, dealers and end-users. You'll work closely with internal teams including supply chain, warehousing, logistics and sales to ensure customer expectations are met.
This role combines customer service, order management, problem-solving and administration within a high-volume environment.
Key Responsibilities
Manage customer accounts from order placement through to fulfilment and delivery.
Process customer orders, amendments and account updates.
Act as the primary point of contact for customer enquiries via phone and email.
Investigate and resolve order issues, claims and customer concerns.




Liaise with internal departments to ensure timely order processing and delivery.
Maintain accurate records within CRM and business systems.
Process rebates, claims and customer-related documentation.
Monitor and communicate order status updates to customers.
Support process improvement initiatives and automation projects.
Ensure compliance with company policies and customer service standards.
Assist with customer visits and stakeholder engagement activities when required.
What You'll Bring
Essential Experience
Previous experience in a customer service, customer support, customer care or order management role.
Experience working within a high-volume, rapid-paced environment.
Strong verbal and written communication skills.
Exceptional attention to detail and accuracy.
Ability to multitask and prioritise competing demands.
A customer-first mindset with strong problem-solving capabilities.
Ability to work collaboratively within a team environment.
Desirable Experience
Experience within manufacturing, automotive, industrial, logistics or distribution environments.
Exposure to CRM or ERP systems.
Experience with Salesforce, Oracle or similar business systems.




Experience working with order management or purchase order processing platforms.
Familiarity with process automation tools would be advantageous.
What Success Looks Like
The successful candidate will be:
Highly organised and detail-oriented.
Comfortable managing large volumes of customer enquiries and transactions.
A quick learner who embraces new technology and systems.
Able to take ownership of issues and see them through to resolution.
A robust team player with a positive attitude.
Adaptable and eager to contribute to continuous improvement initiatives.
Working Hours
This role operates on a rotating schedule to support customer service operating hours:
Week 1:
8:00am - 4:00pm
Week 2:
10:00am - 6:00pm
Some flexibility may be available; however, candidates must be willing and able to work across the rotating roster.
Work Arrangement
The role is primarily office-based with flexibility following the initial training period.
Comprehensive onboarding and training provided.
Initial training conducted mainly onsite.
Flexible working arrangements may be available following successful completion of onboarding and establishment within the role.
Pre-Employment Requirements
Two professional reference checks.
Pre-employment medical assessment.
Full Australian working rights (Australian Citizens and Permanent Residents only).
If you thrive in a fast-paced customer-focused environment and are looking to build a rewarding long-term career, we'd love to hear from you.
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📌 Customer Assistance Coordinator (Melbourne)
🏢 Indigeco
📍 Melbourne