Patient Support Specialist at Careers at Eucalyptus. About the role Eucalyptus is a pioneering digital healthcare organization dedicated to enhancing long-term health outcomes and is now part of the Hims and Hers family. We operate Juniper, a prominent weight-management program, and oversee various clinics that specialize in fertility, skincare, and preventative health services. We are on the lookout for a committed Patient Support Specialist to join our Sydney team, where you will play a vital role in managing patient communications and ensuring the delivery of exceptional service.
Key facts
Location: Sydney, Australia (Hybrid)
Engagement: Full-time, fixed-term contract (approximately 3 months)
Schedule: Monday to Friday, 9 AM to 5 PM
What you'll do
Assist patients through various channels including email, live chat, and phone, while adhering to established service level agreements.
Handle patient inquiries from the initial point of contact to resolution, ensuring a seamless experience.
Provide immediate support on live channels to guarantee quick response times to patient needs.
Work collaboratively with internal teams, including healthcare professionals and delivery partners based in Sydney, Manila, and other remote locations.
Identify and elevate complex issues, providing clear context and potential solutions to facilitate resolution.
Maintain high performance standards in areas such as customer satisfaction, ticket volume, and response times.
Recognise and report recurring operational challenges to contribute to the enhancement of internal processes.




Participate in team meetings to share insights and best practices for improving patient support services.
Document patient interactions accurately to ensure a comprehensive record of communications.
Engage in continuous learning and development opportunities to enhance skills and knowledge in patient support.
Foster a positive and supportive environment for patients, ensuring they feel valued and heard throughout their journey.
Collaborate with the marketing and product teams to provide feedback on patient experiences and suggest improvements.
Requirements
At least 2 years of experience in customer service, healthcare, telehealth, or technical support roles.
Proven ability to manage communication effectively across email, chat, and voice platforms.
Exceptional verbal and written English communication skills, with the ability to adjust tone and style as required.
Strong attention to detail coupled with a proactive mindset for problem-solving.
Availability to start immediately is essential for this role.
Candidates holding a Working Holiday visa with immediate and ongoing availability are encouraged to apply.
Nice to have




Familiarity with customer support software and tools to enhance efficiency.
Previous experience working in a healthcare or telehealth environment is a plus.
Knowledge of Mac systems and Google Suite applications is preferred.
Skills & tools
Proficient in using customer support software to manage patient interactions effectively.
Comfortable working with Mac systems and familiar with Google Suite for documentation and communication.
Strong organisational skills to manage multiple patient inquiries simultaneously.
Ability to adapt to new technologies and tools as required by the role.
Practical notes
This position is based in our Sydney office, offering a hybrid work model.
Employees benefit from access to learning budgets, opportunities for professional development, and wellness initiatives, including exercise classes and complimentary barista coffee.
We provide support for parental leave, miscarriage leave, and personal health‐related leave to ensure our staff's well‐being.
All applications will be reviewed by our dedicated recruitment team, and hiring decisions will be made by human staff members.
If you require any adjustments during the interview process, please inform us, and we will accommodate your needs.
Join us at Eucalyptus, where your contributions will directly impact the health and well‐being of our patients.
We look forward to welcoming a current member to our team who is passionate about delivering exceptional patient support and enhancing healthcare experiences.
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📌 Patient Support Specialist (Sydney)
🏢 Careers At Eucalyptus
📍 Sydney