Panthers Group and Pullman Sydney Penrith have anexciting opportunity for a passionate and experienced AssistantFront Office Manager to join the Hotel Team and Western SydneyConvention Centre!
Introducing Pullman Sydney Penrith
Penrith's first five-star international hotel
,offering 152 luxurious guest suites, an elite fitness centre,sauna, restaurant, bar and café, plus secure undergroundparking
Western Sydney's largest Conference and ConventionCentre
, featuring 1,250sqm of premium event space, adedicated bar, reception and green room, and best-in-class audiovisual technology
Marcel Bar & Bistro
- a 120-seat diningdestination delivering an elevated and contemporary culinaryexperience
Tori Lobby Bar & Café
- a stylish, bespokeall-day dining venue at the heart of the hotel, perfect for relaxeddining and social gatherings
The Benefits of the Role
Inclusive, flexible and engaging working environment built onstrong values and authenticity
Training and Development with global career opportunities
Staff discounts on accommodation and food & beverage acrossAccor's 5,000+ hotels worldwide
40% discount at all Panthers-owned food outlets and freepost-mix while on shift
20% discount on Panthers merchandise
Reward and recognition programs that celebrate outstandingcontributions
A range of leave options for PT/FT employees and additionalemployee benefits
Staff social events and opportunities to connect with yourteammates
Complimentary onsite parking
As our Assistant Front Office Manager, you will play a key rolein leading the Front Office team and supporting the day-to-dayoperations of the department. Working closely with the Front OfficeManager, you will help drive operational excellence, deliverexceptional guest experiences and lead the team to provideoutstanding service at every stage of the guest journey.
Key Responsibilities
Lead, motivate, and support the Front Office team,



fostering apositive and cooperative working environment
Oversee daily operational movements, including arrivals,departures, room allocations and guest requests
Act as the first point of escalation for guest concerns,handling and resolving complaints professionally to achievepositive outcomes
Ensure exceptional customer service standards are consistentlydelivered in line with brand expectations
Coordinate with Housekeeping, Food & Beverage, Maintenance andother departments to ensure seamless hotel operations
Assist with rostering, shift coordination and team performanceto meet operational requirements
Monitor compliance with hotel policies, procedures, and brandstandards
Maintain accurate records and reports while ensuring a highlevel of attention to detail
Support the Front Office Manager in driving operationalexcellence and continuous improvement
Oversee and assist with operations within the Western SydneyConvention Centre as required, ensuring a seamless and consistentguest experience across both venues
About You
Previous experience as a
Duty Manager
(minimum1-2 years preferred) or
Assistant Front OfficeManager
within a hotel environment
Proven experience in a Front Office leadership role, with theability to lead, coach and motivate a high-performing team
Exceptional customer service skills and a genuine passion forcreating memorable experiences
Excellent communication and interpersonal skills, with theability to build strong relationship with guests, colleagues andstakeholders
Strong organisational skills with exceptional attention todetail and the ability to manage competing priorities
A proactive hands on approach and a positive attitude, strongwork ethic and ability to work collaboratively as part of ateam
Hold a current
Responsible Service of Alcohol (RSA)Certificate
Possess current
First Aid
and
CPRcertifications
Flexibility to work a rotating roster, including weekends,public holidays and evening shifts as required
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📌 Assistant Front Office Managerfull Time (Sydney)
🏢 Penrith Panthers
📍 Sydney