Permanent full-time position based in East Maitland.
Lead with Heart. Manage with Purpose. Create Spaces That Feel Like Home.
Lead a vibrant residential aged care home where every day is about creating a sense of belonging for residents
Belong to a values-driven team that puts kindness, optimism, and connection at the heart of everything we do
Manage a well-resourced home with the support of a centralised team to enable you to do your best work
Enjoy benefits including a performance related short-term incentive, NFP salary packaging, employee discount program, birthday and wellbeing leave.
About the role
As Manager of Residential Services at Green Hills Residential Care in East Maitland, you will ensure our 166 bed home delivers high-quality, person-centred care to our residents that honours their dignity, preferences and individual stories. You will:
Oversee all site operations including budgets, workforce, and service delivery to ensure seamless, high-quality care
Lead quality and compliance activities to enable person-centred care that honours each resident's dignity, preferences and needs
Inspire, mentor and manage a multidisciplinary team fostering a positive workplace culture built on respect and collaboration
Build strong relationships with residents, families, and external stakeholders through compassionate, transparent communication
Champion a culture of continuous improvement as we strive to be better and meet the changing needs of residentsManage financial performance while never compromising on care excellence
Leverage the expertise of our central team to ensure full compliance with the Aged Care Act ****,



Quality Standards, and all regulatory requirements.
About you
You are a compassionate, strategic leader with proven aged care management experience who believes in creating spaces where people truly belong and:
Relevant qualifications in Health, Nursing or Management
Demonstrated experience in Residential Aged Care (RAC) Management or senior clinical leadership positions
Experience leading large multidisciplinary teams including managers, team leaders, clinical, care and support teams
Robust working knowledge of the Aged Care Quality Standards, legislation, and contemporary clinical practices
Demonstrated success in financial management and operational planning
Exceptional communication skills with the ability to connect authentically with residents, families, and employees
Emotionally intelligent, resilient, and able to navigate complex situations with empathy and professionalism
Committed to upholding our values and supporting a positive workplace culture.
About us
For almost 90 years, Fresh Hope Communities has been more than a provider, we've been a place where belonging is cultivated and every space feels like home. Our services span retirement living, residential aged care, respite, and conference and outdoor adventure experiences for school and community groups.
We don't just say we care, we live it. Our values frame everything we do, from the way we support our residents to how we nurture our team. You'll be part of an organisation where your work truly matters and where creating spaces of belonging is our shared purpose.
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📌 Manager Residential Services (Newcastle)
🏢 Fresh Hope
📍 Newcastle