General Manager | Newcastle at Blank Street
About the role At Blank Street, we are on a mission to become a prominent name in the food and beverage industry, catering to the tastes and preferences of today's consumers. Our focus is on transforming everyday moments into extraordinary experiences through our high-quality offerings and meticulous attention to detail. We take pride in serving millions of customers and believe that our limitless potential starts with our passionate team members who create memorable experiences every day.
Key facts
Location: Newcastle, UK
Engagement: Full-time, 40 hours per week
What you'll do
Supervise the operations of multiple store locations, establishing performance benchmarks and maintaining brand standards across all sites.
Provide mentorship and guidance to team members, fostering a high-energy environment with a strong sense of accountability.
Enhance customer engagement strategies to build loyalty, making Blank Street a beloved destination in the community.
Oversee profit and loss (P&L;) performance, leveraging data analytics to drive informed business decisions.
Lead the recruitment, training, and development of top-tier talent, ensuring clear pathways for career advancement.
Promote a culture of ownership and consistency throughout all store locations.
Initiate and lead projects aimed at improving customer satisfaction and enhancing our Net Promoter Score (NPS).
Ensure that each store reflects the Blank Street brand through exceptional service and appealing design.
Take charge of achieving sales targets, managing labor costs, and driving profitability.
Utilize data-driven approaches to enhance revenue generation and operational efficiency.
Implement strategies that encourage repeat visits and increase customer spending.
Maintain high standards of operational excellence and ensure compliance with health and safety regulations.




Continuously refine operational processes to improve service speed and overall effectiveness.
Lead the charge in Blank Street's expansion initiatives, overseeing new store openings and scaling operations effectively.
Collaborate with various departments to stimulate innovation and promote growth.
Inspire and motivate teams, creating a thriving environment for both employees and stores.
Requirements
This managerial role requires a full-time commitment of 40 hours per week, spread over five days. Flexibility in scheduling is essential to ensure optimal performance across all stores, particularly during peak trading periods, which typically occur from Friday to Sunday.
Nice to have
Experience in the food and beverage industry is advantageous.
Familiarity with customer loyalty programs and engagement strategies.
Previous experience in a multi-unit management role.
Skills & tools
Exceptional leadership and coaching skills to guide teams effectively.
Robust background in managing P&L; and financial performance.
Proficient in data analysis and using insights for strategic decision-making.
Excellent communication and interpersonal skills to foster team collaboration.
Knowledge of operational compliance and industry standards.
Practical notes
Visa sponsorship is not provided; candidates should confirm their eligibility to work in the UK.
Benefits include private health and dental insurance, 33 days of annual leave, plus an additional paid day for personal projects, and a salary sacrifice scheme for various employee benefits.
Employees have exclusive access to the Regulars program, which offers complimentary beverages.
The company fosters a positive work culture, organizing regular team events to enhance team bonding and morale.
At Blank Street, we are committed to building a diverse and inclusive workforce. We encourage applications from all backgrounds and experiences.
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📌 General Manager | Newcastle
🏢 Blank Street
📍 Newcastle