Centurion Australia Management Pty Ltd – Macquarie Park NSW
About Us
Centurion Corporation Limited is one of Singapore's largest owner-operators of quality accommodation assets, launching a bold new chapter in student living with EPIISOD, its premium student accommodation brand.
The Prospect
We are looking for an enthusiastic and service-driven Customer Service Officer (CSO) to join our team at EPIISOD Macquarie Park.
Reporting to the Accommodation Manager, this role offers a unique opportunity to shape the resident experience from the ground up at one of Sydney's most exciting new student properties.
As a CSO, you will be the first point of contact for residents, prospective tenants, and guests—delivering exceptional service, managing bookings and enquiries, and supporting the day-to-day operation of the property.
You'll also play a key role in community engagement, marketing, and creating a welcoming, dynamic environment where students feel at home.
Key Responsibilities
Provide excellent customer service in all interactions
Respond to enquiries and convert leads into confirmed bookings, including supporting the Administrator with leasing and administrative tasks
Assist with sales, marketing campaigns, and social media engagement
Manage all stages of the resident journey - from check in, rent collection, arrears, room inspections, check outs, and contract enquiries
Operate front desk reception services, including assisting with residents, organising cleaning, taking deliveries, and assisting with communications to residents
Support the Accommodation Manager in daily property operations and administrative tasks
Liasing with contractors to provide access, and organise relevant jobs




Foster a supportive and vibrant residential community for students
Maintain compliance with relevant tenancy and property policies
Requirements
Minimum 12 months' experience in customer service or accommodation-related roles
Experience in handling accounts, enquiries, and general administration
Strong customer service skills with a focus on empathy and professionalism
Excellent communication skills—both verbal and written—with the ability to connect across cultures
Highly organised and capable of managing multiple priorities
Proficient in Microsoft Office and standard business software
A team player with initiative, resilience, and a positive, solutions-focused attitude
Current National Police Check
Current Working with Children Check
Highly Desirable
Background in student accommodation, hospitality, or property management
Diploma in Hotel or Business Administration (or equivalent qualification)
Experience with property management systems (e.g., StarRez)
Familiarity with basic accounting, cash handling, and reconciliation
Knowledge of NSW tenancy laws, NCAT procedures, and bond lodgements
Marketing or social media experience
Insight into student life and university environments
Awareness of WHS, privacy, and compliance standards
What We Offer
At EPIISOD Macquarie Park, you'll be part of a visionary brand redefining student living in Australia.
This role offers a competitive Total Fixed Remuneration (TFR) package, inclusive of employer superannuation contributions, and the opportunity to help create something extraordinary.
We have availability for one full-time position, as well as a potential casual position.
Be part of something bold.
Help shape a new standard in student living with EPIISOD.
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📌 Customer Service Officer (Full-Time) (Sydney)
🏢 Centurion Australia Management
📍 Sydney