Founded in ****, Dowell Windows has been in the building industry for over 165 years in the window manufacturing business.
We are proudly Australian owned and operated and continue to strengthen in the residential market.
Our goal is to provide sustainable windows to our clients in the building industry at the highest standard.
At Dowell, our values -Care, Resilience, Integrity, Collaboration, and Excellence- are essential in guiding our decision-making, actions and the leadership behaviours we want to encourage.
About the Role:
We have an exciting opportunity for an experienced and highly organised Service Coordinator to join our team at Smithfield.
Reporting to the Customer Service Manager NSW, this is a pivotal role responsible for coordinating service technicians and scheduling repair and maintenance work, ensuring service requests are managed efficiently and customers receive timely, high-quality support.
This is a highly technical position that would suit someone with a strong understanding of windows, glazing, carpentry, or the residential building industry.
You'll work closely with customers, service technicians, and internal stakeholders to diagnose issues, coordinate service works, and deliver practical solutions.
What We Offer:
Competitive Salary and Flexible Work Environment
Dowell Product Discounts
Ongoing Training and Support
Career Growth and Development Opportunities
Health and Wellness Programs




Employee Recognition Programs - Dowell Values Awards, Service Awards
Your key responsibilities will include, but are not limited to:
Coordinate service and maintenance activities from initial request through to completion
Schedule and allocate service technicians to ensure jobs are completed efficiently
Maintain accurate service records, work orders, and job documentation
Liaise with customers, technicians, subcontractors, and internal teams to coordinate service requirements
Monitor service job progress and provide updates to relevant stakeholders
Support the planning and coordination of resources, materials, and service requirements
Identify opportunities to improve service processes, scheduling efficiency, and operational outcomes
What We're Looking For:
3+ years' experience in a Service Coordinator or similar role
Robust product knowledge and technical understanding of windows, glazing, carpentry, or the residential construction industry
Proficient in Microsoft Office (Word, Excel, Outlook)
Strong organisational skills with the ability to manage multiple service requests
Excellent communication and stakeholder management skills
High attention to detail and solid problem-solving abilities
A positive, collaborative, and customer-focused approach
For more information, visit our website: careers/
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📌 Service Coordinator (New South Wales)
🏢 Dowell Windows
📍 New South Wales