This is not your average customer support role.
You'll be joining a fast-growing business in the premium foodservice equipment space, working with products that are fun, in-demand and genuinely exciting to be around.
With strong momentum, a great brand presence and plenty happening behind the scenes, this is a chance to put your coordination skills to work in a business on the move.
The company supports hospitality, retail and commercial customers with specialist equipment, servicing and technical support across a growing national customer base.
As demand continues to grow, they're looking for a sharp, proactive Service Coordinator to keep the service department running smoothly, technicians organised and customers well looked after.
The Role:
Scheduling and dispatching service technicians to maximise efficiency and customer satisfaction
Managing service calls, repairs, maintenance and defect works from booking through to completion
Coordinating customer appointments and arranging site access with clients and stakeholders
Preparing and processing quotations, work orders, purchase orders and invoices
Maintaining accurate job records and keeping internal systems up to date
Acting as a key link between Sales and Service to ensure smooth handovers and clear communication
Following up outstanding work orders, quotations and customer requests




Ensuring service reports, compliance documentation and job records are completed accurately and on time
Supporting the Service Manager with daily operations, process improvements and departmental goals
About You
A positive, proactive and solutions-focused approach
Solid organisation and time management skills
Confidence communicating with customers, technicians and internal teams
The ability to prioritise competing demands in a fast-paced workplace
High attention to detail and a commitment to accuracy
Solid problem-solving and decision-making skills
A customer-first mindset and professional communication style
The ability to work independently while contributing to a supportive team
Experience using service management, scheduling or ERP systems would be highly regarded
Why Apply?
This is a great opportunity to take on a varied coordination role where your organisation, communication and problem-solving skills will make a real impact.
You'll be part of a busy, collaborative service team where no two days are the same, and where your ability to keep things moving will be genuinely valued.
There is a genuine path to progression as the company is scaling internationally at a rapid rate.
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📌 Customer Support Coordinator (New South Wales)
🏢 Uplift Recruitment
📍 New South Wales