Kansai Karate Academy | Sumner Park
Part-Time (19 Hours Per Week) | Genuine Full-Time Career Opportunity | Performance Bonuses
Appointment Setting, Reception & Sales Coordinator
Build Your Career With Kansai Karate
Kansai Karate Academy is one of Queensland's fastest-growing martial arts organisations, helping hundreds of children and adults develop confidence, discipline and resilience every week.
We're looking for a confident, friendly and organisedAppointment Setting, Reception & Sales Coordinatorto join our growing team.
This is much more than a reception role.
You'll be one of the first people families speak with when they enquire, one of the first faces they meet when they visit our academy, and an important part of creating an outstanding customer experience from the very first phone call through to enrolment.
We're ideally looking for someone with previous experience in a customer-facing role, particularly within:
Reception/Sales at Gyms or fitness centres
Reception/Sales Allied health or medical reception
Reception or front desk roles
Reception/Sales Membership or customer service positions
If you're confident speaking on the phone, enjoy helping people, have excellent communication skills and can consistently follow systems and procedures, we'd love to hear from you.
About the Role
This role combinesappointment setting, reception, sales and administration.
Your responsibilities will include:
Responding to new enquiries by phone, SMS and email
Booking trial lessons
Following up prospective families
Conducting signups after trial lessons
Welcoming families at reception
Assisting members with enquiries
Processing enrolments and administration




Maintaining accurate CRM records
Supporting member engagement and retention
Every day is different, but your primary goal is to provide an outstanding experience for every family that contacts Kansai Karate.
Please Note: You'll spend a significant portion of your day speaking with prospective families by phone.
If you're not comfortable making outbound calls, handling objections and confidently guiding conversations, this position is not the right fit for you!
What We're Looking For
The ideal candidate will:
Have previous reception or customer service experience
Be extremely confident speaking on the phone
Enjoy talking with people and building relationships
Be organised and able to multitask
Follow systems and procedures consistently
Have excellent communication skills
Present themselves professionally
Have solid computer skills
Be reliable, positive and eager to learn
Sales experience is an advantage but is not essential.
We're happy to train the right person with the right attitude.
Working Hours
This is apart-time position, working approximately19 hours per week.
The role primarily consists ofafternoon and evening shifts, with Saturday work as required.
During your initial training period,



you'll complete your onboarding across our Sumner Park and Springfield locations.
Following successful completion of your probation and once you've demonstrated competency in the role, there is a genuine opportunity to transition into afull-time positionas Kansai Karate continues to grow.
Some flexibility may be required from time to time to assist with business growth, events and team support.
Why Join Kansai Karate?
Genuine pathway into a full time career
Performance-based bonus program
Structured training and ongoing coaching
Clear opportunities for career progression
Supportive and energetic team environment
Work with one of Queensland's fastest-growing martial arts organisations
Make a genuine difference in the lives of children and families every day
What We're Looking For
We're looking for an energetic, enthusiastic and confident person who is eager to build a long-term career.
The ideal candidate will:
Be confident speaking on the phone and face-to-face
Have excellent customer service and communication skills
Enjoy working with children and families
Be organised and able to follow systems and procedures
Be reliable, qualified and well presented
Have previous reception or customer service experience
Be eager to learn, grow and take on greater responsibility
Be looking for a long-term career with genuine progression opportunities
Must be a extremely hard worker with a strong work ethic and able to work at high pace
Previous experience in a gym, childcare centre, allied health clinic or similar customer-facing environment will be highly regarded.
Kansai Karate Academy Pty Ltd
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📌 Appointment Setting, Reception & Sales Coordinator (Brisbane)
🏢 Kansai Karate
📍 Brisbane