Customer Service Coordinator
Join a Stable Australian Manufacturer Where Your Attention to Detail and Customer Service Skills Will Shine!
HOBAN Recruitment is proud to partner with a well-established Australian manufacturing business located in Keysborough. With more than 30 years of experience delivering innovative plastic packaging and technical moulding solutions, our client has built a strong reputation for quality, reliability and customer-focused service.
To be successful in this role, previous experience using MYOB is essential
, along with exceptional attention to detail and a genuine passion for delivering outstanding customer service.
About the Role
Reporting to the Managing Director and Sales Manager, you will play a key role in connecting customers with production, ensuring orders are processed accurately, requirements are clearly communicated and delivery expectations are met.
Working closely with the Production Planner, you will manage both scheduled and ad hoc customer orders while providing a high level of service to clients. This role is ideal for someone who enjoys variety, takes ownership of enquiries and is motivated by finding solutions.
Key Responsibilities
Manage customer orders received primarily via email
Process customer orders accurately using
MYOB
Work closely with the Production Planner to coordinate production requirements
Monitor stock levels and confirm availability prior to order processing
Communicate with customers regarding:
Order timelines
Delivery requirements
Shipping arrangements
Order status updates
Ensure highly detailed and specific product requirements are accurately captured and managed
Maintain accurate order records and customer communications




Liaise with internal teams and external customers to resolve enquiries
Build strong customer relationships through proactive, professional and solutions-focused service
About You
We're looking for a customer-focused professional who combines exceptional attention to detail with a positive, can-do attitude.
You will also bring:
Previous experience in a Customer Service Coordinator, Customer Service, Sales Support or Administration role
Exceptional attention to detail and a high level of accuracy
Excellent communication and stakeholder management skills
The ability to manage multiple priorities while maintaining quality outcomes
Strong organisational skills and the ability to follow processes
A proactive approach with a genuine willingness to help customers and take ownership of enquiries
Experience within manufacturing, production or industrial environments will be highly regarded
What's On Offer
Permanent full time opportunity
Monday to Friday, 8:00am - 4:00pm
Stable Australian manufacturing business with an excellent industry reputation
A supportive and collaborative team environment
The opportunity to work closely with senior leadership and key customers
A wide-ranging role where you can genuinely make an impact on the customer experience
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator ****** visit additional contact details.
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📌 Customer Service Coordinator (Melbourne)
🏢 HOBAN Recruitment
📍 Melbourne