Job Type: Permanent position | Full time position
Job Description
AccessEAP The Quality, Risk and Compliance Manager is responsible for leading and embedding a culture of quality, risk awareness, and regulatory compliance across the AccessEAP organisation. This role oversees the maintenance and continual improvement of the ISO ****:**** Quality Management System, ensuring high standards of service delivery and operational excellence.
In addition, the role manages the organisation's risk management framework—identifying, assessing, and mitigating risks that could impact the organisation's reputation, safety, security, or financial sustainability, as well as supporting the ISO ***** accreditation and maintenance. The role ensures compliance with relevant laws, regulations, and internal policies, and supports risk reporting to the Executive Leadership Team, Board, and relevant Committees. Working collaboratively with internal stakeholders, this role plays a critical part in safeguarding organisational integrity and driving continuous improvement.
Advantages Task & responsibilities Key responsibilities
Lead annual risk assessments across all business units and maintain Risk Registers, Policies, Procedures and Frameworks
Manage incidents and determine appropriate Risk, Legal or Compliance pathways and reporting
Track and support completion of corrective actions and non recurrence measures
Act as Internal Auditor for ISO****
Own the Controlled documents process and provide support to Document Owners
Develop and update quality-related controlled documents
Manage ISO**** accreditation and support ISO***** accreditation and maintenance
Maintain compliance records and monitor changes in regulations and industry requirements




Initiate and monitor non conformance reports and analyse trends for Quality Management Review
Prepare and distribute monthly customer feedback summaries for leadership
Support qualification and monitoring of quality impacting suppliers and vendors Qualification & experience Bachelor degree in Business, Commerce, Governance or other relevant field.
3+ years in a senior Quality, Risk and Compliance role Experience of interpreting and applying the requirements of ISO **** (Quality) Knowledge and experience of ISO ***** (Data Security) Extensive experience in core Quality Management activities including document control, internal auditing, non-conformance management and management review Working knowledge of accounting and controlling operations.
Developed financial, regulatory and commercial acumen.
Understanding of regulations relevant to the Employee Assistance Program industry and strong knowledge of internal controls and compliance practices desirable. Understanding of legislation and requirements relating to privacy and personally identifiable information (PII)
About Company At AccessEAP, we partner with organisations to create mentally healthy, thriving workplaces.
We prioritise people, and support them through life's challenges, whether they happen at work or beyond. We began in **** as one of Australia's founding EAP providers, driven by a vision to improve wellbeing at work. Today, we deliver mental health and wellbeing services across Australia and beyond.
Our support spans leaders, teams, and individuals, with a focus on prevention, early intervention, and human connection. Values and behaviours Access EAP's Organisational Values are Respect, Curious, Integrity, Collaborate and Accomplish. All employees are expected to adhere to these Values and associated behaviours.
Work Type: Full time Job Publish: ********** Job Expire: **********
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📌 Quality, Risk & Compliance Manager (Sydney)
🏢 Sociable Tech
📍 Sydney