Customer Experience - Front Desk Officer
Champion service.
Create great first impressions.
Build a career you're proud of.
Are you a people person who thrives in a fast-paced environment?
Do you enjoy building relationships, solving problems, and delivering exceptional customer experiences?
If you're looking for a varied role where no two days are the same, we'd love to hear from you.
Capital Transportis Australia's largest and fastest-growing courier and taxi truck business, delivering tailored transport and logistics solutions to businesses across the country.
Our success is built on our people, our commitment to exceptional service, and our focus on continuous improvement.
We pride ourselves on fostering a supportive, team-oriented culture where employees are empowered to grow, contribute, and succeed.
We're seeking a professional and customer-focusedCustomer Experience & Front Desk Officerto join our team inHendra, QLD.
As the first point of contact for our clients, visitors, and drivers, you'll play a vital role in creating positive customer experiences while supporting the day-to-day operations of a busy transport business.
Why Join Us?
At Capital Transport, we invest in our people and provide an environment where you can grow both personally and professionally.
What We Offer
Competitive salary package
Full time, permanent employment with stability and security
Supportive and collaborative team culture
Ongoing training and career development opportunities
Team celebrations, recognition programs, and birthday celebrations
Structured onboarding and training




Opportunities for internal progression within a growing national business
About the Role
This is a dynamic role that combines front desk reception duties with customer service and operational support responsibilities.
You'll be the welcoming face and voice of Capital Transport, ensuring every customer interaction reflects our commitment to service excellence.
Working closely with customers, subcontractors, drivers, and internal teams, you'll help ensure our operations run smoothly while delivering exceptional service experiences.
Key Responsibilities
Customer Experience
Manage incoming customer calls and enquiries
Monitor deliveries and proactively communicate service updates and delays
Investigate and resolve customer issues in a timely and professional manner
Liaise with customers, drivers, subcontractors, and internal departments to achieve positive outcomes
Escalate service concerns appropriately and assist with resolution
Maintain accurate customer and booking records
Reception & Administration
Greet and welcome customers, visitors, staff, and drivers in a professional and friendly manner
Manage the reception area
Direct enquiries to appropriate departments and personnel




Process incoming mail and deliveries
Maintain visitor sign-in procedures and compliance requirements
Schedule meetings and manage office calendars where required
Perform data entry, filing, scanning, photocopying, and general administrative tasks
Support various teams with administrative duties to ensure efficient office operations
Maintain a clean, organised, and welcoming reception setting
What We're Looking For
We're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional service.
You'll Bring
Previous experience in customer service, reception, administration, logistics, or a similar customer-facing role is preferred but not essential
Outstanding verbal and written communication skills
Strong organisational skills and attention to detail
A professional, friendly, and approachable manner
Ability to multitask and prioritise in a fast-paced environment
Excellent problem-solving and conflict-resolution abilities
Reliability, punctuality, and a strong work ethic
A proactive mindset with a commitment to customer satisfaction
Experience within transport, logistics, or courier operations - Highly Regarded
Experience with appointment scheduling or customer management systems - Highly Regarded
Full working rights
Ready to Join Us?
If you're passionate about delivering exceptional customer experiences and want to build your career with a growing Australian industry leader, we'd love to hear from you.
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📌 Customer Experience - Front Desk Officer (Brisbane)
🏢 Capital Transport
📍 Brisbane