Beckons is seeking a Reservations Agent to join our team at Avalon Beach, playing a key role in delivering exceptional guest experiences from the very first point of contact.
In this role, you will manage reservation enquiries across our collection of luxury lodges, guiding guests through the booking process with warmth, accuracy and attention to detail.
You will work closely with lodge teams to ensure every booking reflects the high standards our guests expect from Beckons.
Key responsibilities include:
Managing incoming reservation enquiries via phone and email
Processing bookings accurately across our reservation systems
Providing guests with detailed information on lodge offerings and experiences
Liaising with lodge teams to coordinate guest requirements
Upselling additional experiences and services where relevant
Maintaining accurate guest records and booking data
Resolving guest queries and concerns in a timely and professional manner
Supporting the wider reservations team with administrative tasks as needed
About You
You are a passionate and experienced Reservations Agent who thrives on delivering outstanding guest experiences from the first interaction.
You will ideally have:
Previous experience in a similar Reservations role, or as a Travel Agent
RMS knowledge,



or experience with a similar Property Management System, highly advantageous
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to multitask in a fast-moving setting
Flexibility to work a rotating roster, including weekends
About Us
Beckons is built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world.
Through a growing collection of lodges in some of the world's most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel, one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.
The Beckons collection includes five award-winning properties in Australia,Southern Ocean Lodgeon Kangaroo Island,Longitude 131°at Uluṟu-Kata Tjuṯa,Capella Lodgeon Lord Howe Island,Silky Oaks Lodgeat the Daintree Rainforest,The Louisein the Barossa Valley, while across the Tasman Sea in New Zealand lies the century-youngHuka Lodgein Taupō.
In the Americas:Clayoquot Wilderness Lodge,Tierra AtacamaandTierra Patagoniain Chile.
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📌 Reservations Agent - Avalon Beach (New South Wales)
🏢 Beckons
📍 New South Wales