Springfield Lakes Towing and Transport Pty Ltd – Darra QLD
Springfield Lakes Towing & Transport Pty Ltd
Darra, Brisbane
Full Time | Monday to Friday (7AM STARTS)
Are you someone who thrives under pressure, loves keeping busy and enjoys talking to people?
Springfield Lakes Towing & Transport is one of South East Queensland's leading transport and towing companies. With a modern fleet servicing major national customers throughout Queensland, we're looking for an organised, energetic person to become an integral part of our operations team.
Every day is different. If you enjoy juggling multiple tasks, solving problems and delivering exceptional customer service, we'd love to hear from you.
Bookings & Customer Service Coordinator
Springfield Lakes Towing & Transport Pty Ltd
Darra, Brisbane
Full Time | Monday to Friday (7AM STARTS)
Are you someone who thrives under pressure, loves keeping busy and enjoys talking to people?
Springfield Lakes Towing & Transport is one of South East Queensland's leading transport and towing companies. With a modern fleet servicing major national customers throughout Queensland, we're looking for an organised, energetic person to become an integral part of our operations team.
Every day is different. If you enjoy juggling multiple tasks, solving problems and delivering exceptional customer service, we'd love to hear from you.
About the Role
This is a high-volume customer service and bookings position where you'll be responsible for coordinating transport requests from start to finish.
Your day will include:
Answering a high volume of inbound phone calls
Managing a busy shared email inbox
Booking transport and towing jobs into our operating system




Booking shipping containers through customer online portals
Providing ETA updates and communicating with customers
Preparing quotes and pricing transport jobs
Entering accurate customer and job information
Liaising with drivers and operations staff
Monitoring outstanding jobs and ensuring customers remain informed
Building strong relationships with long‐term commercial clients
General administration and customer support
About You
To succeed in this role you'll be someone who:
Loves working in a fast‐paced environment
Can confidently manage multiple tasks at once
Has outstanding customer service skills
Is friendly, professional and calm under pressure
Has excellent computer and typing skills
Has strong attention to detail
Learns new systems quickly
Can prioritise changing workloads
Communicates clearly both verbally and in writing
Works well within a team
Experience
Previous experience in any of the following would be highly regarded:
Transport or logistics
Towing industry
Freight or container movements
Dispatch or scheduling
Customer service or call centre
Administration or bookings
Experience is preferred but not essential. A positive attitude and willingness to learn are just as important.
What We Offer
Stable full‐time employment
Monday to Friday role
Supportive family‐owned business
Modern office environment
On‐the‐job training
Prospect to grow with a rapidly expanding company
Diverse role where every day is different
Work with some of Australia's largest commercial customers
If you're organised, motivated and enjoy being the person who keeps everything running smoothly, we'd love to hear from you.
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📌 Bookings & Customer Service Coordinator (Queensland)
🏢 Springfield Lakes Towing & Transport
📍 Queensland