Role Overview
The ITSM Support Specialist will play a key role in supporting service management, reporting, configuration management, and service transition activities across a complex technology environment.
The role is based in either Melbourne or Perth and offers the opportunity to partner with Digital & Technology teams across both project and operational environments.
What You Will Do
Develop and deliver ITSM reporting, SLA/KPI monitoring, and data-driven insights to support service performance, compliance, and continuous improvement.
Build, maintain, and optimize the Service Catalogue and CMDB, ensuring configuration data accuracy, governance, and effective release management.
Why It Might Be a Fit
The ideal candidate will bring proven experience in IT Service Management or Service Delivery within a large and complex setting, with strong knowledge of ServiceNow ITSM modules, Microsoft technologies, and IT service management best practices.
Requirements




Proven experience in IT Service Management or Service Delivery within a large and complex environment
Strong knowledge of ServiceNow ITSM modules, Microsoft technologies, and IT service management best practices
Demonstrated ability to analyse issues, solve problems, manage competing priorities, and deliver high-quality outcomes
Excellent communication and stakeholder engagement skills
Proactive and customer-focused mindset
Benefits
Salary packaging up to $18,550
Flexible work options
Additional purchased leave
Well-being programs
Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
Employee support through our dedicated free Employee Assistance Program (EAP)
Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
Novated leasing
Work-related expenses
Self-education
Additional superannuation
Paid holidays
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📌 Itsm Support Specialist (Melbourne)
🏢 St John's Community Services
📍 Melbourne