St Vincent's Health Australia – Brisbane QLD
2mo ago , from St Vincent's Health Australia
Project Manager - IT Service Management, Enterprise Service Management & IT Asset Management (ITSM/ESM/ITAM)
Digital & Technology | St Vincent's Health Australia
Lead a critical enterprise transformation program
St Vincent's Health Australia is seeking an experiencedProject Managerto lead the selection, implementation, and enterprise rollout of a newIT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management (ITAM) platform capability.
This is a high-impact leadership role at the centre of our digital transformation, delivering integrated service and asset management capabilities that support clinical, corporate, and operational teams across the organisation.
You will work closely with our ITSM Lead, internal business stakeholders, and external delivery partners to implement a modern, automated, and data-driven platform aligned to ITIL best practice and asset lifecycle management disciplines.
About the role
As Project Manager, you will lead an enterprise-wide program that is critical to SVHA's digital future, with accountability for end-to-end delivery, governance, and value realisation.
Key responsibilities include
Lead the end-to-end selection and implementation of a Tier 1 or Tier 2 ITSM platform, including IT Asset Management capabilities
Define and deliver integrated ITSM and ITAM data models, including asset lifecycle, CMDB, and service relationships
Establish and govern project scope, roadmap, delivery milestones, and benefits realisation
Drive program governance, including steering committees, executive reporting, and performance dashboards
Manage vendors, system integrators, and external partners, ensuring accountability to scope, schedule,



and quality
Lead commercial and contractual activities, including negotiations and financial management
Facilitate enterprise stakeholder engagement and organisational change, including clinical, corporate, and digital functions
Oversee risk, compliance, and assurance activities across the program lifecycle
Ensure successful transition to business-as-usual operations, including support model, asset governance, and service ownership
Work in partnership with the ITSM Lead to ensure alignment between platform configuration, process design, and delivery approach
About the program
This transformation program will deliver a modern, enterprise-wide service and asset management capability, including:
A consolidated ITSM platform supporting all ITIL practices (Incident, Request, Change, Problem, Knowledge)
Integrated IT Asset Management (ITAM) capabilities covering hardware, software, and lifecycle governance
A robust CMDB and asset-service relationship model to improve visibility, risk management, and decision-making
Advanced automation and workflow orchestration to streamline service delivery and reduce manual effort
Enterprise-wide reporting, dashboards, and performance insights across both service and asset domains
Expansion into Enterprise Service Management (ESM) across HR, Payroll, and corporate service functions
What you will bring
Essential experience




Proven experience delivering large-scale ITSM platform implementations, including IT Asset Management integration
Strong understanding and practical application of ITIL frameworks and service management processes
Demonstrated experience delivering or overseeing ITAM, CMDB, or asset lifecycle management solutions
Proven success leading complex, enterprise-wide transformation programs in matrix environments
Experience managing vendors, system integrators, and commercial contracts
Strong capability in project governance, reporting, and executive stakeholder engagement
Experience delivering automation, workflow transformation, and reporting/analytics solutions
Highly regarded
Experience with platforms such as ServiceNow, Ivanti, BMC, or similar, including ITAM modules
ITIL v4 certification or higher
Experience implementing CMDB design and asset data models
Experience delivering Enterprise Service Management (ESM) beyond IT
Exposure to healthcare or other regulated environments
Why join us
At St Vincent's, you will play a leadership role in shaping aconnected service and asset management ecosystemthat supports patient care, workforce efficiency, and operational resilience.
You'll contribute to:
Improved asset visibility, control, and risk management across the organisation
Enhanced service reliability and operational performance
Scalable, automated platforms that enable "One St Vincent's" service experience
Our values
We are guided by our values ofCompassion, Justice, Integrity, and Excellence, and are committed to an inclusive and purpose-driven workplace.
Location
Brisbane or Melbourne with hybrid working arrangements (3 days a week in office)
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📌 Project Manager - Service Management (Itsm/Esm Implementation) (Brisbane)
🏢 St Vincent's Health Australia
📍 Brisbane