Join a respected Federal Government agency dedicated to supporting Australians living with disability and improving access to essential community services across NSW. With a strong focus on people, inclusion and service, this organisation plays a vital role in helping individuals access the support they need while offering staff meaningful work, career stability and long-term opportunities within the public sector.
Your Current Role
This is your opportunity to step into a meaningful Customer Service Representative role within a Federal Government agency based in Wagga Wagga, NSW. Working within a fast-paced customer service and concierge environment, you'll be the first point of contact supporting Australians living with disability.
Your Responsibilities
Delivering high-quality customer service and concierge support
Assisting participants via reception, phone and email enquiries
Completing accurate data entry and administrative tasks
Supporting participants with empathy and professionalism




Triaging enquiries and escalating complex matters where required
Managing team inboxes and maintaining accurate records
Benefits To You
Opportunity to work within the Federal Government
Meaningful work supporting Australians living with disability
Initial temporary role through to December **** with strong extension potential
Full training and ongoing support provided
Supportive and collaborative team culture
Reliable Monday to Friday working hours
Career progression opportunities within the APS
About You
Previous experience in customer service, reception, retail, hospitality, call centre or support worker roles
Strong communication and interpersonal skills
Passionate about helping people and making a difference
Happy to complete a Nationally Coordinated Criminal History Check (NCCHC)
We actively encourage applications from any background.
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📌 Customer Service (Wagga Wagga)
🏢 Randstad
📍 Wagga Wagga