Are you a WELL ORGANISED Service Co-ordinator who has worked in a trade-based business before and looking to grow with a rapidly expanding company?
Platinum Electricians is looking for an experienced service co-ordinator who can plan, organise and maintain our expanding Plumbing company.
Customer & Technician Support Specialist
We are searching for an experienced customer & technician support specialist who provides seamless support that ensures the smooth delivery of services. You'll play a key role in bridging the gap between our customers and technicians, ensuring both sides have the resources and information they need to succeed.
This is a permanent full-time position Monday – Friday role hours 8am – 4pm.
Reporting to the Service Delivery Manager within this role you will take responsibility for:
Job creation
Supportive functions such as combined mailboxes and phone calls
Contribute to daily scheduling for over 15 technicians and 7 apprentices
Ensure clients' PO's and certain job requirements are fulfilled.
Follow unique systems and procedures stipulated by clients as necessary.




Achieve daily job response times and management in SimPRO
Process paperwork, price and invoice jobs
Communicate efficiently between technicians, contractors and customers to ensure 5-star service.
Manage and promptly respond to all emails.
You must have an excellent communicator and present the organisation in a qualified manner. Experience in a similar role is preferred.
To be successful you will have:
Working knowledge of scheduling software, preferably SimPRO.
Excellent verbal and written communication skills to enable effective communication with key stakeholders.
Must have a "CAN DO' attitude
Capable to think outside the box and take initiative
Can work effectively and efficiently with minimal supervision
Can work under pressure and should be reliable at all times
Ability to prioritise, with excellent time management skills
Willingness to go the extra mile and be a strong team player.
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📌 Service Co-Ordinator (New South Wales)
🏢 Platinum Electricians
📍 New South Wales