Customer Service Representative
Req ID#: ******
Melbourne, Victoria, AU
Job Description:
About us
Foundever
is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support
750+ of the world's leading brands
by delivering seamless customer experiences in the moments that matter.
At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.
About the role
As a
Customer Service Representative
, you'll join a team of dedicated professionals passionate about delivering exceptional customer service. You'll play a key role in ensuring customer satisfaction through effective problem-solving and communication.
About you
We're looking for individuals with:
Customer service experience
(highly desirable)
A genuine interest in banking or financial services
Robust computer skills and the ability to navigate multiple systems
Resilience and professionalism in a fast‐paced environment
A Grade 12 qualification (or equivalent)
What you will do
Handle
inbound calls
and assist with a variety of
general banking inquiries
, including:



Providing account balances Replacing debit and credit cards Updating personal information Resolving issues with online banking Investigating transactions and disputes Managing fraud inquiries Logging complaints and capturing feedback
Provide
accurate information
and follow strict
identification protocols
Note: This role does not involve sales or upselling.
Training period (on-site)
Weeks 1–3
: Classroom training, Monday–Friday, 9:00 am–5:30 pm
Weeks 4–7
: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm required
What we offer
Full‐time comprehensive training
Private healthcare policy discounts
Staff perks – access to platform with discounted products and services
Performance based incentives*
Monthly social engagement activities
Important Information
During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations.
100% attendance
is required during training.
If work‐from‐home is offered, you'll need a
stable internet connection
and a
quiet, secure workspace
to deliver high‐quality customer service.
Applicants must have
Australian work rights
and pass a full background screening, including police checks (mandatory).
*Terms and conditions apply.
Job Segment:
Customer Service Representative, Customer Service
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📌 Customer Service Representative (Melbourne)
🏢 Foundever
📍 Melbourne