Cavpower is the Caterpillar dealer
for South Australia and Western NSW. For over 50 years, we have
been providing equipment and product support services to mining,
construction, industrial, marine and local government customers.
Our reputation for excellence and superior customer service has
enabled us to achieve continued sustained growth.
Customer Service at an elite level
Located at Gepps Cross SA
On site parking
We have a great opportunity for a
service driven individual to supervise the work of a team of field
service technicians and ensure the product support provided to our
customers represents outstanding value.
Key responsibilities of the role:
Attend to customer enquiries, phone calls and walk
ins;
Determine scope of work and provide customer with an
up-front estimate;
Establish time line for required service / repairs;
Keep the customer informed of the costs, status and any
changes to the work;
Allocate tasks to technicians to maximise labour
resources;
Ensure team members have explicit direction on all daily
activities;
Manage workorders and timesheets;
Assist with the ordering of parts and tools for each
job;




Monitor compliance to SHEQ requirements;
Monitor warranty work to ensure repairs are carried out to
Caterpillar guidelines;
Provide technical assistance and diagnostic expertise as
required to ensure jobs are finished in a timely manner.
Skills and experience:
Relevant trade qualification;
Leadership qualification or experience leading a small
team;
Effective communication skills both written and
verbal;
Sound influencing and negotiating skills;
Ability to develop and maintain strong client
relationships;
Accurate with a high attention to detail;
Current driver's licence;
Familiarity with CAT and dealer systems an
advantage.
What you will get in return:
In the short term your passion,
skills and experience will be rewarded with an excellent
remuneration package and training. In the longer term, your
ambition and outstanding performance can be rewarded with career
progression into more senior roles and broader career
opportunities.
We're growing. Grow with Us.
Apply now!

📌 Field Service Supervisor (Adelaide)
🏢 Cavpower
📍 Adelaide