IT Support Officer L2 - 6 month contract
7d ago , from Illawarra Mercury Job Board
IT Support Officer L2 – 6 Month Contract
Pymble, NSW
Ready for your next opportunity? Bring your IT support, troubleshooting and customer service skills to Busways' National Support Office!We'relooking for an experienced IT Support Officer Level 2 to join our IT Infrastructure and Support team. You have the chance to make a key difference in the community by ensuring the technology that supports safe and reliable transport servicesoperateseffectively every day!
What You'll Be Doing:
Provide technical support for IT incidents and service requests across the business
Act as an escalation point for complex issues, deliveringtimely and effective resolutions
Support and administer Microsoft 365 applications including Outlook,Teamsand SharePoint
Configure,maintainand troubleshoot desktop hardware, mobiledevicesand peripheral equipment
Assistwith the administration and support of network infrastructure including switches,routersand wireless access points
Monitorsystem performance, backups,alertsand infrastructure health to ensure reliability
Maintainaccuratetechnical documentation, knowledgearticlesand incident records
Support IT projects, systemupgradesand continuous improvement initiatives across the organisation
What You'll Bring:
Previousexperience in an IT Support, ServiceDeskor Infrastructure Support role
Robust troubleshooting skills across desktop hardware,softwareand Microsoft 365 environments
Experience supporting Microsoft applications including Office 365,particularlyTeams and SharePoint
Excellent verbal and written communication skills with a strong customer service focus
Understanding of networking fundamentals,



including switches,routersand wireless technologies
Strong documentation skills, attention to detail and ability to manage competing priorities
Ability to work independently, show initiative and contribute positively within a team environment
Must be an Australian Citizen, Permanent Resident or have valid, unrestricted working rights
What We Offer You:
At Busways, we don't just transport people - we care about every part of the journey. You'll be part of a supportive, collaborative team in a modern office environment with great benefits, including:
Flexible work - up to two working from home days + flexible start/finish times
A supportive team culture with regular lunches and social events
Employee Referral Program - generous cash bonuses
Modern offices with communal kitchen, outdoor space, fresh fruit & quality coffee
Free secure on-site parking
Free staff shuttle from Central Coast & Blacktown
Fitness Passport - discounted access to multiple fitness facilities
Confidential support via Telus Health's Employee Assistance Program
Office Lunch Club - quality discounted meals made easy
Who We Are:
For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we're committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.
Please Note:
The successful applicant will be offered a
6 month fixed-term contract
.
Questions?
Contact our Recruitment Team on ************ or ******.
Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
#J-*****-Ljbffr

📌 It Support Officer6 Month Contract (Sydney)
🏢 Busways Group
📍 Sydney