SERVICE DELIVERY MANAGER
Service Delivery / MSP / Client Management / SLA / ITIL / Service Reviews / Account Management / Brisbane
A GROWING BRISBANE MSP IS LOOKING FOR A SERVICE DELIVERY MANAGER TO OWN CLIENT RELATIONSHIPS AND DRIVE SERVICE EXCELLENCE. INTERVIEWS BEING HELD ASAP FOR THIS POSITION.
Chance to join a respected Brisbane MSP that genuinely values its people and technical craft
Up to $140,000 base salary depending on experience
Hybrid role based in Brisbane
Own the relationship and service delivery for mid-market and enterprise clients across Microsoft 365, Azure, networking and security
Experience in Service Delivery, MSP, Client Management, SLA, ITIL, Service Reviews, Account Management
WHO ARE WE?
Based in Brisbane, we're a mid-sized Managed Service Provider that looks after mid-market and enterprise clients across Queensland. We specialise in hybrid cloud, Azure, Microsoft 365, networking and security, and we do it without the corporate layers that slow everything down. Since day one we've built a culture that values explicit thinking, clean work and people who take pride in getting the job done right. Due to continued growth we're now looking for a Service Delivery Manager with skills and experience in Service Delivery, MSP, Client Management, SLA, ITIL, Service Reviews, Account Management to help strengthen our client relationships and service delivery.
WHAT WILL YOU BE DOING?
As a Service Delivery Manager you will own the end-to-end service relationship for a portfolio of clients. You'll run regular service reviews, manage SLAs,



coordinate between support, projects and the client, elevate issues cleanly, and make sure both technical and commercial outcomes are met. You'll be the main point of contact for your clients, building trust, spotting opportunities and keeping everything running smoothly. Utilising your experience in Service Delivery, MSP, Client Management, SLA, ITIL, Service Reviews, Account Management we need you to come in and hit the ground running, taking ownership of client satisfaction and service quality from day one. If you live and breathe service delivery and can confidently manage stakeholders at all levels, this may be the role for you.
WE NEED YOU TO HAVE ...
Skills in Service Delivery, MSP, Client Management, SLA, ITIL, Service Reviews, Account Management
Previous experience as a Service Delivery Manager or similar client-facing role within an MSP
Strong understanding of SLAs, service reporting and continuous improvement
Ability to confidently liaise with clients and internal technical teams
Experience running QBRs / service reviews and managing escalations
Comfort balancing technical delivery with commercial and relationship outcomes
IT'S NICE TO HAVE ...
ITIL Foundation or higher
Exposure to Microsoft 365, Azure or security services
Experience managing larger mid-market or enterprise accounts
A soft spot for a cold beer after a solid QBR
KEY SKILLS:
Service Delivery / MSP / Client Management / SLA / ITIL / Service Reviews / Account Management / Brisbane
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📌 Service Delivery Manager (Brisbane)
🏢 Searchability®
📍 Brisbane