9D Care is an NDIS-registered provider delivering in-home and community support services across Melbourne and other parts of Australia. We are known for
fast service commencements, reliable support worker matches and responsive communication with participants and referrers.
We support people with disabilities to live independently and achieve their goals. With a strong focus on
relationships, reliability and quality service delivery
, 9D Care currently supports
220+ participants and their families across the community.
About the Role
We are seeking
Full-Time Care Coordinator (Regional Area Coordinator)
to manage day-to-day coordination of participant services across
Greater Melbourne.
You will act as the central point of contact between
participants, families, support workers, Support Coordinators, allied health professionals and internal teams
, ensuring services are well planned, consistently delivered and compliant with NDIS Practice Standards.
This is a
field-based coordination role
that combines:
Regular participant visits
Service onboarding and compliance
Rostering stability
Incident management
Stakeholder relationship building
Operational coordination
Key Responsibilities
Participant Intake & Onboarding
Conduct intake discussions to understand participant goals, risks and preferences
Prepare service agreements and complete compliant onboarding documentation
Set up structured and reliable support rosters
Participant Visits & Service Monitoring
Conduct regular home and community visits for the participants
Monitor service quality and participant satisfaction
Collect feedback and address concerns proactively
Workforce Coordination & Rostering
Match suitable support workers to participant needs
Maintain stable rosters and manage short-notice changes
Communicate staffing requirements to the internal recruitment team
Quality, Documentation & Compliance




Ensure accurate case notes, incident reports and feedback records
Uphold NDIS Practice Standards, safeguarding and privacy requirements
Ensure participant files remain compliant and up to date
Incident Management
Respond to incidents occurring during support shifts
Coordinate follow-ups, risk mitigation and communication with stakeholders
Stakeholder Relationship Management
Maintain strong relationships with participants, families, Support Coordinators and clinicians
Build new referral networks and community partnerships
Provide service updates and resolve issues efficiently
Training & Support
Guide support workers on service expectations, documentation and person-centred practices
Support continuous improvement in service delivery
Continuous Improvement
Track participant outcomes
Suggest improvements to processes and service quality
What You'll Bring
Qualification in Community Services, Social Work, Mental Health or related field (or relevant experience)
Experience in NDIS coordination, rostering or client relationship roles
Familiarity with CRM systems such as
MYP, Brevity, ShiftCare or similar
Robust communication, empathy and problem-solving skills
Ability to manage competing priorities in a fast-paced environment
Good administrative and Microsoft Office skills
Current First Aid & CPR (or willingness to obtain)
NDIS Worker Screening Check and Working With Children Check (or willingness to obtain)
Valid Driver's Licence and reliable vehicle
Full Australian working rights
Why Join 9D Care
Supportive team culture and practical leadership
Laptop, phone and kilometre reimbursement provided
Paid training and professional development
Real impact through stable worker matches and visible participant progress
Career pathways into senior coordination, operations or quality roles
Location & Hours
Full-time permanent role based in
Melbourne with travel across Greater Melbourne
as required.
#J-*****-Ljbffr

📌 Care Coordinator (Melbourne)
🏢 9D Care
📍 Melbourne