Senior Medical Administration Coordinator
Westgate Medical Centre – Hoppers Crossing VIC
Westgate Medical Centre is a modern, busy general practice providing comprehensive healthcare services to our growing community. We are committed to delivering outstanding patient care while supporting our clinicians with efficient systems and strong operational processes.
We are seeking an experienced
Senior Medical Administration Coordinator
to join our team and play a key role in the day-to-day administration and operational support of our medical practice.
Reporting directly to the Operations Director, you will ensure the smooth running of daily clinical administration while providing expert support in Medical Director, Pracsoft and Medicare processes.
About Us
Westgate Medical Centre is a modern, busy general practice providing comprehensive healthcare services to our growing community. We are committed to delivering outstanding patient care while supporting our clinicians with efficient systems and solid operational processes.
We are seeking an experienced
Senior Medical Administration Coordinator
to join our team and play a key role in the day-to-day administration and operational support of our medical practice.
Reporting directly to the Operations Director, you will ensure the smooth running of daily clinical administration while providing expert support in Medical Director, Pracsoft and Medicare processes.
About the Role
This is a hands‐on operational position suited to someone with strong experience in general practice administration rather than business management.
Key responsibilities include:
Coordinate daily reception and front desk operations




Support General Practitioners and clinical staff
Manage Medical Director and Pracsoft administration
Configure appointment books and provider schedules
Medicare, DVA and billing administration
Process Medicare claims and resolve rejected claims
Maintain PRODA and practice registrations
Support accreditation activities
Monitor recalls, reminders and results workflows
Coordinate new GP onboarding and system setup
Develop and improve administrative procedures
Maintain practice policies and operational documentation
Liaise with pathology, radiology and other healthcare providers
Order medical and office supplies
Assist with staff training on practice systems
Support quality improvement initiatives
About You
To be successful, you will have:
Minimum 3 years' experience in a General Practice
Advanced Medical Director Clinical and Pracsoft experience
Excellent understanding of Medicare billing
Experience with PRODA and AIR
Knowledge of DVA and chronic disease management billing
Solid understanding of general practice workflows
Understanding of payroll and rostering systems
Excellent organisational skills
High attention to detail
Solid communication skills
Ability to work independently
Strong problem‐solving skills
Intermediate to advanced Microsoft Office skills
Desirable:
Experience with accreditation (AGPAL or RACGP Standards)
Experience onboarding doctors (VR, IMG etc)
Quality improvement experience
What We Offer
Stable full‐time / Part‐Time position
Supportive leadership team
Modern medical centre
Opportunity to improve systems and processes
Professional development opportunities
Competitive salary based on experience
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📌 Senior Medical Administration Coordinator (Melbourne)
🏢 Westgate Medical Centre
📍 Melbourne