Front Office Manager | The Capital Horsham
Looking to broaden your horizons while advancing your career in some of Australia's most stunning locations? Mandala Hotels and Resorts, a quick-growing hotel and resort organisation, is seeking a dedicated and experienced Front Office Manager to join the leadership team at The Capital Horsham.
About the Role
Mandala Hospitality values people first. As Front Office Manager, you will be responsible for the seamless day-to-day operation of front office, housekeeping, maintenance and reservations, ensuring every guest enjoys an exceptional stay from arrival to departure. The skills and talents you bring will play a critical leadership role in maintaining high standards and maximising performance across the rooms division.
What Your Days Might Look Like
Lead and oversee daily operations across front office, housekeeping, maintenance and reservations
Ensure excellence in guest service and drive overall customer satisfaction
Manage, coach, and motivate rooms division team members to perform at their best
Monitor room occupancy, rates, and availability to support revenue and yield management
Embed incentive schemes to drive additional auxiliary returns
Manage rostering, stock and supplies, budgeting, and reporting for the division
Maintain compliance with WHS, licensing,



and hospitality regulations
Ensure guest rooms and public areas are well-presented, safe, and operating efficiently
Handle guest feedback and resolve issues promptly and professionally
Collaborate closely with bistro and catering manager, cross promoting spaces to support revenue uplift and commercial synergies
Upskilling staff and embedding SOPs across reception, housekeeping and maintenance
Conduct rooms inspections
Host team standups and toolbox discussions
What You'll Bring
Exceptional organisational skills and the ability to multitask
Knowledge of Property Management Systems
Protel experience required
Proven experience rolling out process/system changes across housekeeping, maintenance, and front of house
Solid background in front office or hotel operations management
Proven experience leading and engaging a team to deliver an optimal guest experience
Solid understanding of revenue and yield management principles
Experience in cost control management
Proven ability to contribute to top-line revenue and bottom-line results
Ability to support budget development and make sound operational decisions
Live and work in a stunning destination
Friendly team
Career growth potential and support
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📌 Front Office Manager (Horsham)
🏢 Mandala Hospitality Group
📍 Horsham