Work from Home & Office in Devon Meadows (once a fortnight)
Monday, Tuesday and Thursday
We are a family owned Garden Maintenance and Landscaping business seeking an experienced customer experience / operations support person to co-ordinate our daily operations. This is a stand alone position, reporting to the Managing Director. The key priority for this role is customer service. This is a highly trusted and integral role in our business.
Key tasks include:
Respond to customer enquiries by text and email. Provide Daily Activity and Follow Up reports to the Managing Director.
Answer diverted calls, screen calls and take messages for follow up. A work mobile will be provided.
Job scheduling using Google Calendar and Service M8.
Liaise with field teams, check status of jobs and communicate with the client.
Review timesheets and notes on the days you work and follow up with the Managing Director.
Follow up on feedback received from client and field teams. Ensure ongoing compliance with company policies and procedures.
Prepare and Update Client Service Agreements.
Co-ordinate and maintain HR and WHS documentation to meet compliance requirements.
Set up and co-ordinate professional administration processes. (ie: record keeping, filing, timesheet management)
Invoicing will also be required once processes have been set up.
The successful candidate will:
Be able to work independently, create and own this brand new position.
Be super organised,



adaptable and able to deal with the unexpected with patience and a qualified approach.
Be very customer first focused, strive to go above and beyond to deliver a positive service experience. Be able to act with a sense of urgency and priority.
Previous experience in a Customer Service role, with scheduling experience an advantage. Office management, reception or personal assistant experience would be ideal.
Have strong administrative experience, preferably in a small to medium business environment.
Be tech savvy, with skills in Google Calendar, Email, Web based SMS, Scheduling Software, web based text messaging service
Have experience using Service M8 Software.
Leadership qualities, supporting our Managing Director and field teams and making them accountable for their work and ensure they provide excellent customer service.
Other requirements:
Police check or ability to obtain before commencement at your own cost.
NDIS Worker Orientation Module (on commencement).
NDIS Worker Clearance Check (on commencement) at your own cost.
Schedule:
Monday, Tuesday and Thursday
7.30am start. We can accommodate those with drop off/pick up responsibilities. Though, 7.30am to 8.30am is our peak time for staff and customer communication and availability during this time (for the full hour is essential)
We envisage a 2pm finish, depending on customer requirements
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📌 Customer Experience Assistant (Melbourne)
🏢 CJ Garden and Landscape Services
📍 Melbourne