Hairco Australia | Williamstown North, Melbourne VIC | Full-Time
Customer Service & Sales Support Coordinator
Hairco Australia | Williamstown North, Melbourne VIC | Full-Time
About Hairco Australia
Hairco Australia is one of Australia's leading distributors of premium professional hair and barber brands, proudly representing globally recognised names including
Dyson, JRL, Reuzel, Manic Panic, AG Care
and more.
From our Melbourne headquarters, we supply salons, barbers, wholesalers and retailers across Australia and New Zealand through both our B2B and B2C channels. We're a growing, family-owned business with a collaborative team culture where initiative is valued, ideas are welcomed, and everyone plays an important role in delivering an exceptional customer experience.
If you enjoy variety, thrive in a fast-paced workplace and take pride in keeping things running smoothly, you'll fit right in.
About the Role
We're looking for an organised, proactive
Customer Service & Sales Support Coordinator
to become the central link between our customers, sales team, warehouse and suppliers.
You'll play a key role in ensuring orders move efficiently from placement through to delivery while providing exceptional customer service across every interaction. Whether you're resolving an order query, assisting a sales representative, coordinating with the warehouse or processing supplier invoices, you'll be someone the team can rely on to keep things moving.
No two days are the same, making this an ideal opportunity for someone who enjoys variety, problem solving and working across multiple systems.
Key Responsibilities
Customer Service & Sales Support
Manage incoming customer enquiries via phone, email and Gorgias Helpdesk.
Respond promptly to customer questions regarding orders, payments, freight,



products and account enquiries.
Review and action orders placed on hold within Cin7, resolving payment or account issues with customers before releasing orders to the warehouse.
Calculate freight quotes and process refunds for online backorders when required.
Support the external sales team with customer enquiries, order updates and general administration.
Deliver a professional, friendly and solutions-focused experience with every customer interaction.
Purchasing & Inventory Support
Monitor and process supplier purchase orders.
Match and process supplier invoices against purchase orders within our Cin7 ERP system.
Liaise with suppliers regarding outstanding purchase orders and delivery schedules.
Enter purchase order information accurately ahead of stock receivals.
Support warehouse staff with inventory, purchasing and order enquiries.
Warranty & Administration
Coordinate JRL warranty claims and repairs.
Process customer credits and returns, investigating any discrepancies where required.
Follow up outstanding customer enquiries, purchase orders and supplier deliveries.
Assist with maintaining accurate customer, purchasing and inventory records.
About You
You'll be someone who enjoys being organised, takes ownership of your work and genuinely enjoys helping customers.
You'll also bring:
Previous experience in customer service, sales support, order management or a similar administration role.




Experience within wholesale distribution, retail or ecommerce will be highly regarded.
Confidence using multiple software platforms throughout the day. Experience with
Cin7, Gorgias, Shopify, BigCommerce
or similar ERP, inventory and helpdesk systems is highly desirable.
Excellent written and verbal communication skills.
Exceptional attention to detail and strong organisational skills.
The ability to prioritise multiple tasks while remaining calm under pressure.
A proactive, team-first attitude with a willingness to jump in wherever needed.
What Success Looks Like
You'll thrive in this role if you:
Enjoy solving problems and finding practical solutions.
Take ownership and follow tasks through to completion.
Can confidently juggle multiple priorities without sacrificing attention to detail.
Build positive relationships with customers and colleagues.
Take pride in delivering an outstanding customer experience.
What's on Offer
Full-time permanent position.
Monday to Friday role with no weekend work.
Competitive salary based on experience.
Modern office based in Williamstown.
Supportive, friendly and collaborative team culture.
Comprehensive training across our systems and premium brands.
Generous staff discounts across our entire range of professional hair and beauty brands.
A varied role where no two days are the same.
Opportunities to grow your skills and develop your career as Hairco continues to expand.
Ready to Join Us?
If you're an organised, customer-focused professional who enjoys working in a fast-moving setting and wants to be part of a growing Australian business representing some of the industry's leading brands, we'd love to hear from you.
#J-*****-Ljbffr

📌 Customer Service & Sales Support Coordinator (Melbourne)
🏢 Hairco
📍 Melbourne