Are you an experienced heavy motor or automotive trade professional looking to take your career off the tools and into a specialist assessing role?
At NTI, our Assessing team plays a critical role in helping customers get back on the road safely and efficiently when they need us most. As a Desktop Assessor, you'll apply your technical expertise to assess repairs, manage costs without compromising quality, and deliver positive outcomes for customers, repairers and claims teams alike.
The opportunity
Reporting to the State Assessing Manager, you'll be responsible for delivering timely, accurate and commercially sound assessments while effectively managing customer expectations. Your responsibilities will include:
Complete desktop assessments for insured and third‐party claims.
Support fair and reasonable settlement outcomes while maintaining quality standards.
Negotiate assessment outcomes with customers, repairers and external stakeholders.
Investigate accident circumstances and determine likely causes of damage.
Determine appropriate repair methods and identify required parts.
Review towing and recovery processes and associated costs.
Prepare expert reports and assessment documentation.
Issue repair authorities to repair partners.
Review and process payment recommendations for claims teams.
Support on‐road assessments when required by the State Assessing Manager.




Are you the Assessor we are looking for?
We're looking for a proactive and solutions‐focused professional who can confidently balance technical expertise with strong stakeholder management skills.
3‐5 years' experience in smash repairs, heavy vehicle or related automotive environments.
Strong understanding of vehicle repair practices and estimating principles.
Computer literacy skills, including email, Microsoft Word and the ability to learn new software systems.
Excellent communication and negotiation skills.
Proven ability to manage competing priorities and work autonomously.
A customer‐focused mindset and commitment to quality outcomes.
What to expect when you're a part of the NTI family:
At NTI, we're committed to providing an setting where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People, and as such, we offer:
A real and tangible commitment to your development and ongoing study
Competitive annual incentive program
Up to 50% discount on a large range of personal insurance products
Access to discounts on over 350 retailers across Australia
The ability to apply for flexible working arrangements
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📌 Desktop Assessor (Heavy Motor) (Melbourne)
🏢 NTI
📍 Melbourne