About us
At Matthews Australasia,we'rean Australian family business who are leaders in industrial product identification, traceability and automation solutions across Australia and Current Zealand. From coding and labelling systems to software and integrated production technologies, we partner with some of the region's biggest manufacturers and industrial businesses to keep operations moving.
About the role
As a Customer Experience Coordinator, you'll be a first point of contact for customers, delivering exceptional B2B service across phone, email and online channels. You'll manage customer enquiries, quotations, orders and delivery coordination while supporting supplies sales activities and building strong customer relationships. Working collaboratively across the business, you'll help drive customer satisfaction, business growth and operational excellence, all while demonstrating The Matthews Way.
About you
Experience in customer service, sales support or administration.
A strong customer focus and excellent communication skills.
Strong organisational skills with high accuracy and attention to detail.




The ability to manage competing priorities in a fast-paced environment.
Confidence using Microsoft Office and CRM/ERP systems.
A collaborative, proactive approach and a commitment to continuous improvement.
Qualifications in Business, Customer Service, Sales or a related field (desirable).
Benefits
Employee Assistance Program (EAP)
Wellbeing day off
Work-life balance
Professional development opportunities
Opportunity to develop commercial acumen across the business
Are you passionate about delivering outstanding customer service while supporting business growth? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a proactive and customer-focused Customer Experience Coordinator to join our team.
If you're an organised, customer-focused professional looking to make a real impact, we'd love to hear from you.
Shortlisting will beginimmediately;this role may close early.
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📌 Customer Experience Coordinator (Melbourne)
🏢 Matthews Australasia
📍 Melbourne